Netherlands Job Openings
Hexagon Asset Lifecycle Intelligence
IT Support Principal Engineer
Hoofddorp
August 28, 2024
- Taking ownership of logged customer issues and ensure that a solution is delivered.
- Troubleshoot system, desktop/laptop and mobile problems, researching, diagnosing and solving hardware and software incidents.
- Respond to logged support calls within service level targets and timely escalating of unresolved issues to appropriate internal teams.
- Build new or replacement laptops/desktops for employees.
- Provide end-user support for a wide range of IT related problems/concerns.
- Windows Server and Network Administration including system backup.
- Document technical knowledge in procedures, forms, etc.
- Involvement in special projects as required.
- Bachelor’s degree in information technology or Computer Science is an advantage.
- Excellent organizational skills with the proven ability to multitask in a busy environment.
- Attention to detail, accuracy and deadlines.
- Commitment to customer satisfaction, Self-improvement and initiative to improve systems and processes.
- Strong team player who exercises initiative and independent judgement.
- Excellent English communication skills (oral and written), other European languages are a preference.
- Exceptional communication skills both written and verbal with a professional telephone / virtual meeting behavior.
- Willing and able to travel in Europe.
- Experience working in a similar position, preferably in a service desk environment.
- Experience with Windows Administration and Networking.
- ITIL tool experience for processing incidents and service requests.
- Knowledge of Windows based computing – desktop and server operating systems, basic IP networking, Microsoft productivity applications (Office 365 etc.) and typical IT peripheral devices such as printers, scanners, copiers etc.
- Understanding of Microsoft Active Directory, maintenance of user and computer objects and access rights.
- Understanding of cybersecurity concepts and data security principles.
- Understanding of Cloud Technology (Azure) is an advantage.
- Experience in Power Shell and/or Share Point is an advantage.
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