Make an impact on thousands of patient’s lives by becoming part of our Patient Contact Center team. We are here to offer non-clinical support to people who are using any products from our wide, innovative portfolio consisting of cardiac implanted devices as well as hardware or app-based patient monitoring solutions. We are based in the Netherlands but interact with patients from all over the continent.
Our motivation is to be a trusted partner in personalizing remote patient care. We take pride and gratitude in going above and beyond by helping patients, making them feel heard, more comfortable, and valued.

Whilst taking calls will be your main responsibility, this is far from your typical call center job. We focus on making sure that our work results in good quality care for our patients, and not in reaching a certain number of calls per day.
So, what are the patients calling us about? We work with people who have a cardiac device implanted in their body, or their relatives/caregivers. We educate and help with a broad variety of questions they might have and with the set-up of personalized remote monitoring systems.

• You will be a trusted partner, educating and answering first level technical and lifestyle-related questions to our patients mostly via the phone
• In cases where a resolution cannot be provided on the spot, you escalate to second level technical staff and follow the case to make sure it gets resolved
• You make sure that the information about the call you have received is logged properly in our system. This is done according to the regulations and quality requirements that apply to a medical device company such as Medtronic
• You maintain an up-to-date knowledge on our products and therapies. You will receive coaching and trainings to do this, yet we expect that you take your responsibility to learn and apply new knowledge very seriously
• Contribute to the goals we set to improve as a department, as well as for your own personal growth.

• Excellent communication skills via phone
• Solid empathic and people skills
• Positive, culturally sensitive attitude
• Fluent in Swedish & English
• Patience and analytical problem-solving skills
• Computer and tech savviness:
• Ability to quickly learn new technologies and applications
• Use MS Office
• You thrive being part of a close-knit and diverse team
• Background in providing patient support
• Work experience in a contact center or technical support