Job ID: R0009540
Date posted: 14/10/2024
We are on a journey to transform our digital capabilities, bringing together core business processes, people, data, and technology—enabling IKEA to become an even better home furnishing retailer in the future. This journey requires passionate individuals who embrace change, dare to ask questions, and strive to make a difference. If that sounds like you, come and join us. Together, we can achieve great things!
The Team
Our Identity & Access Management (IAM) team is divided into three areas:

• Access Management and Identity Governance (AM and IGA)
  

• Privileged Access Management (PAM)
  

• Customer Identity and Access Management (CIAM)
  

Each area has a Digital Product Leader and a number of resources supporting development and delivery. The Sail Point Product Specialist is part of the AM and IGA team and plays a key role in leveraging Sail Point Identity IQ (IIQ) technologies to deliver the IAM roadmap. This role requires deep understanding of Sail Point Identity IQ as a product and IGA practice in general, resulting in an ability to implement it securely and effectively in an enterprise context.
In addition to working closely with the Digital Product Leader to develop the deployment, the Sail Point Product Specialist is an L2 escalation point for troubleshooting complex challenges. Naturally, the Sail Point Product Specialist will work closely with stakeholders across the business as needed (e.g., HR Operations, Service Management leaders, Sec Ops, and other departments). As IKEA is a global brand with many companies working together, a robust understanding of Sail Point in a multi-IGA context is useful.
The Sail Point Product Specialist will:

• Be a part of the Sail Point product team, focusing on both development and operations, while contributing a proactive approach through distributed teams. This includes all aspects of Sail Point Identity IQ, such as access certification, identity lifecycle management, and role management.
  

• Act as an authoritative knowledge source for Sail Point use cases, collaborating with stakeholders both from within Inter IKEA Group as well as external partners as needed.
  

• Contribute to ensuring that Sail Point platform components, including access management and identity lifecycle processes, are monitored and maintained according to agreed playbooks and SOPs.
  

• Act as an ambassador for the Sail Point platform, advocating its use and benefits across the Inter IKEA Group, and assisting in the adoption of Sail Point’s capabilities like access reviews, risk-based certifications, and automated provisioning.
  

• Enable business operations through the Sail Point platform within Inter IKEA, franchisees, and external partners/providers by implementing solutions to specific business requirements.
  

• Support the Digital Product Leader with input to development roadmaps, taking ownership of specific development items or processes as required.
  

About You
Our team operates within a diverse IAM ecosystem, utilizing key applications like Sail Point Identity IQ together with Entra ID, Auth0, and Cyber Ark as part of the complete IAM platform. You are as comfortable with technology as you are with collaborating with your colleagues to achieve long-term success. You recognize that while many use cases look similar, they are not always exactly the same – and you know how to find patterns that work. You let values guide your approach to challenges and interactions with your colleagues. Security is second nature to you, and you understand how to make it easier for the business to achieve its goals. You appreciate the importance of metrics like KPIs and OKRs, and you’re willing to innovate when the current measures fall short. You are confident in making independent decisions while valuing the experience and perspectives of your peers.
To succeed as a Sail Point Product Specialist, the following knowledge, skills, and certifications are essential:

• Hands-on experience with Sail Point Identity IQ at a global enterprise scale, including topics such as identity governance, access certifications, automated provisioning, and role-based access control.
  

• Insight into aligning processes with other business stakeholders to drive results (e.g., HR processes for co-worker data management and JML automation).
  

• Ability to take ownership, collaborate with other specialists, and make independent decisions.
  

• Capacity to simplify complex challenges and translate between "tech-speak" and everyday language.
  

Additionally, the following knowledge, skills, and experience would be valuable:

• Sail Point certifications such as Sail Point Certified Identity IQ Engineer or Sail Point Certified Identity Governance Professional.
  

• Familiarity with Sec Ops and the ability to collaborate on IAM topics, especially with a focus on securing identities and managing user access risks.
  

• Understanding of protocols like OIDC, SAML, SCIM, OAuth, and how they interact with IGA in hybrid ground/cloud environments.
  

• Strong empathy for the end-user experience, for example concerning access requests, multi-factor authentication, and account management.
  

• Experience with tools such as Service Now and Jira, both for entitlement management as well as managing identity-related incidents and development backlogs.
  

Information Security & Data Privacy supports the IKEA Vision by enabling a cyber secure and trustworthy IKEA.
We support our business in understanding the value of information and digital assets; to ensure it is trustworthy, available when needed, managed with a particular attention to privacy and properly protected to foster customers’ trust in IKEA. All to create a better everyday life for the many people.

More Information
This role is full-time and based in Delft, Netherlands. For questions about the role, please contact Mathieu Ahlstrom, Team Manager, Information Security & Data Privacy Shared Data & Technology (Mathieu.Ahlstrom@inter.ikea.com). If you have questions about the recruitment process, please contact Sarah Arshad (Sarah.Arshad@inter.IKEA.com).
Interested? Submit your CV and let us know why you would be a good fit for this role, in English, by 28th of October 2024.