Netherlands Job Openings

Ishida Europe Ltd

Service Engineer - Netherlands

Best

FULL TIME

August 22, 2024

Job no: 494999
Work type: Full time
Location: Best, Netherlands
Categories: Service, Aftersales

Main Purpose of the role
To install, repair, commission & train customers at Ishida projects on customer’s sites in Netherlands and PDI’s at Ishida sites. Responsible for the direct technical on-site support for the installed base at the NE customers and occasionally in the other regions.
Primary Responsibilities

To install and commission Ishida equipment and full lines including OEM equipment.
The repair of Ishida and OEM equipment.
To provide training for customer and Ishida personnel where required.
To complete service order site reports, preparation of spare part quotations at all times and follow up where necessary.
To use Home-office hours effectively for preparation and wrap-up of service job, developing the aftersales market in the region by contacting existing customer proactively and use the time to stay up to date about technical developments, machines and new products.
To ensure maximum assistance in achieving the financial targets set for the department.
To adhere to customers site rules and standards at all times.
To ensure the customer is always informed of the current situation.
To liaise with customers and Ishida personnel to resolve ongoing issues if they arise.
To communicate with the service helpdesk, aftersales management team and projects department effectively.
To be willing to work a reasonable amount of overtime including weekends to meet the business needs.
To aim to achieve total customer satisfaction.
Consistently produce a high standard of customer service and development of customer relationships.
To ensure compliance with the current Ishida Service Policy.

What skills are we looking for?
To be successful in this role you will have electro-mechanical fault-finding knowledge, you must be IT Literate, have excellent administration, organisation, and planning skills. Must have knowledge in critical and analytical.
You will be able to consistently complete tasks to a high standard, provide excellent customer service, have a positive and “will do” attitude, must be able to work individually or as part of a team and be willing to drive long distances.

Advertised: 22 Aug 2024 W. Europe Daylight Time
Applications close: 30 Sep 2024 W. Europe Daylight Time

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