Overview: Responsibilities:

• Build and Maintain Observability Frameworks: Develop and implement observability frameworks to monitor the health and performance of our services, ensuring uptime and reliability.
• Incident Response and On-Call Support: Be the first line of defense in troubleshooting and resolving incidents without relying on runbooks, using strong problem-solving skills.
• API Testing: Perform thorough API testing for published content using tools like Postman and Cypress to ensure accuracy and performance.
• Infrastructure as Code: Utilize Terraform for managing infrastructure, including Service Now integrations, and automate workflows.
• Monitoring and Logging: Leverage Datadog, or equivalent tools such as New Relic or Splunk, to set up monitoring, logging, and alerting systems.
• Collaboration and Communication: Work closely with cross-functional teams, including developers, operations, and product managers, to ensure seamless integration and deployment of services.
• AWS Resources Management: Manage and optimize AWS resources, including EKS and ECS, to ensure scalability and cost-efficiency.
• CI/CD Pipeline Management: Use Git Lab pipelines for continuous integration and deployment, ensuring smooth and automated delivery of code changes.
• Integration: Integrate tools like Service Now with Slack or Asana to streamline workflows and enhance team communication.
• Exhibit strong Team Leadership by effectively helping manage a team of highly skilled consultants and full-time professionals, cultivating a culture of innovation, accountability, and continuous improvement across our enterprise operations.
• Apply data-driven insights for thorough Incident Analysis, enabling the identification of trends and proactive addressing of vulnerabilities in collaboration with other tech leaders.
• Demonstrate a commitment to staying abreast of industry trends, emerging technologies, and standard methodologies, aiming to find opportunities for ongoing improvement and innovation.
• A bachelor's degree in a relevant field, such as Computer Science, Information Technology, or a related field. Advanced degrees or certifications (e.g., ITIL, AWS, Azure) are highly desirable and can provide a competitive edge.
• 7+ years of experience, with 5+ in Cloud Expertise and Technical Operations: Proven background in architecting and managing cloud solutions (AWS, Azure, Google Cloud), along with hands-on experience in complex technology operations environments, including infrastructure, network, security, and incident management and 2+ years managing or mentoring roles within technology operations (ITSM/ITOM), or a related field
• Proficiency in implementing automation tools and a proven ability to drive automation excellence within the organization, improving efficiency and reliability.

Qualifications:

• Startup Mentality: Comfortable in a fast-paced environment where wearing multiple hats is the norm.
• Collaborative: Strong team player with excellent communication skills.
• Curiosity and Passion: A genuine passion for technology, with a strong desire to learn and explore new tools and methodologies.
• Love of Learning: While a formal computer science degree is required, a solid foundation in coding and problem-solving, whether self-taught or through experience, is essential.
• Cloud First: Experience with AWS is mandatory; familiarity with GCP and Azure are a plus.
• Programming Languages: Proficiency in Node.js, Python; familiarity with Go, React/React Native is a plus.
• Infrastructure as Code: Experience with Terraform,
• Integrating Service Now with other tools, ETL experience between third parties is a bonus.
• API Data Quality checks and Frontend Testing: Hands-on experience with Cypress, Postman, and monitoring tools like Datadog (or equivalents like New Relic or Splunk).
• Cloud Infrastructure: Strong understanding of AWS services, particularly EKS and ECS.
• CI/CD Pipelines: Experience with Git Lab for managing pipelines and automating deployments.
• Observability: Expertise in setting up and maintaining observability frameworks to monitor and improve system reliability.
• Troubleshooting: Excellent problem-solving and analytical abilities.
• Ability to work effectively in a fast paced, team environment
• Strong interpersonal skills and the ability to effectively communicate, both written and verbally
• Demonstrated decision making and problem-solving skills
• Meticulous with the ability to multi-task and meet deadlines with minimal supervision
• Ability to work non-traditional hours, including evenings, weekends, and holidays and to occasionally travel

• Benefits – comprehensive and competitive medical, dental, and vision benefits, as well as a suite of programs to promote well-being including a $500 Wellness Reimbursement. A generous PTO offering, and hybrid Office/Remote Work Schedule are also offered to promote Work-Life balance!
• Career & Professional Development – on the job training, feedback, and on-going educational opportunities to continue your personal and professional development.
• Employee Engagement – office perks, discounts and employee events that go “beyond the traditional paycheck” to make you feel a part of our team and inspire you to elevate the Game!