New Zealand Job Openings
Te Wānanga o Aotearoa
2x Contact Centre Representative (Fixed term) positions available
Hamilton
FULL TIME
August 10, 2024
- A role suited for a customer service enthusiast
- Fixed term, full time (37.5 hour per week)
- 2 fixed term positions available
- Until March 2025
- Te Awamutu, New Zealand
Te Wānanga o Aotearoa (TWo A) is New Zealand’s second largest tertiary institution and the world’s largest indigenous tertiary educator, and we’ve been providing transformational education opportunities to New Zealanders for nearly 40 years. Our vision of ‘Whānau transformation through education’ drives our commitment to being at the forefront of tertiary education underpinned by Māori culture and values.
About this role
The primary purpose of the Contact Centre Representative (CCR) – Tatau Pounamu is to provide an outstanding customer experience ensuring positive customer interactions and attaining first contact resolution using advanced communication and problem-solving skills.
The CCR will provide knowledgeable, courteous and professional services to callers, tauira and prospective tauira to maximise the outcomes for them and Te Wānanga o Aotearoa (TWo A).
About you
Qualifications:
- NZ Certificate in Contact Centres (Level 4) or
- New Zealand Certificate in Business (Administration and Technology) (Level 4)
- Full NZ Driver’s Licence As a kaupapa Māori organisation, your willingness to participate in cultural activities and develop an understanding of Āhuatanga Māori (values, culture and tikanga) is desirable.
- Proven (3 – 5 years) experience in listening and communication skills
- Proven (3 – 5 years) ability to apply initiative and common sense in a variety of situations
- Proven ability to interact with other functional groups to ensure customer satisfaction
- Proven ability to meet established productivity goals – sales, call handling time, records accuracy
- Proven (3 – 5 years) experience in dealing with a variety of callers including supporting distressed tauira
Apply today!
Have we outlined a role that matches your capabilities and aspirations, and a workplace that appeals? Applications close on 9 September 2024. Apply now.
A position description is available on our careers website. For any other queries, please email jobs@twoa.ac.nz
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