New Zealand Job Openings

Healthcare of New Zealand

Afterhours Service Facilitator PM

Albany

FULL TIME

November 7, 2024

Ready for a meaningful career? Join Health Care New Zealand, our nation's largest home and community support provider. You'll be making a real difference in the lives of New Zealanders by coordinating essential support, empowering them to live independently in their own homes.
Why Us | He aha ai mātou?
Join a rewarding industry where you are contributing to enhancing the lives of others!

Mentorship programme
Online learning platform
Career development opportunities
Company laptop provided
Discounted health insurance
Partnership discounts
Full paid training provided

Who we are | Ko wai mātou
Health Care NZ, brings vital services directly to people's homes and communities. Our dedicated team of skilled professionals ensures that individuals in need, receive high-quality care, promoting independence and safety. Join us in making a positive impact on people's lives!
About the role | He kōrero whakamārama mō tēnei tūranga
Join Our Vibrant After Hours Team! You'll play a pivotal role in our Service Centre. Your mission? To deliver exceptional first call resolution as you will be the first point of contact for both our support workers out on the field as well as our clients. This is a full time permanent role working across a 7day roster shifts are 12:30pm - 21:00pm based in Tāmaki Makaurau Albany!
Responsibilities include:

Managing phone-based and email enquiries that come through from external and internal stakeholders
Ensure that clients and support workers are communicated with in real time for shift / relief changes
Manage logistics with guaranteed hours
To ensure relevant legislation is followed and the most well trained Support Worker is placed with the client
Adhere to our key performance indicators in line with our current contracts
Ensuring our customers are placed at the heart of everything you do, striving to deliver the best possible outcomes

What you will bring | Ngā tohungatanga mō tēnei tūranga

Empathy and a genuine interest in helping others
Passion about the Healthcare sector
experience working in a fast paced environment
Confidence in using technology/computer literacy
Exceptional communication and rapport building skills over the phone
A positive, adaptable, and resilient attitude - must work well under pressure in a fast-paced, ever-evolving environment

Health Care NZ is part of the New Zealand Health Group. We're the largest community health, disability, and wellbeing group supporting over 30,000 New Zealanders to get on with making the most of life in their own homes, communities, and workplaces.
If you'd like to make a real difference in people's lives, apply today.
Applications close | Te katinga o tēnei whai tūranga: 22nd November 2024 at 5pm. Interviews may take place prior to close date so get in quick!
We are recruiting for our 2nd December induction.
Apply via the link below to ensure your application will be redirected to the relevant recruitment team.
Only suitable candidates will be contacted for interview

Reference #

30196

Posted on

08 Nov 2024

Closes on

22 Nov 2024 17:00

Location(s)

Auckland branch area, Albany office

Expertise

Contact Centre, Service Facilitation

Job level(s)

0 - 1 year of experience, 1 - 3 years of experience, 3 - 5 years of experience, 5 - 7 years of experience

Work type(s)

Permanent full-time

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