About Us:
At Tourism Holdings Limited (thl), we're all about creating unforgettable journeys. As New Zealand's leading tourism company, we proudly operate iconic Kiwi brands like Kiwi Experience, Waitomo Glowworm Caves, and The Legendary Black Water Rafting. We're also the world's largest campervan operator, with operations in NZ, AUS, US, and UK. Our diverse fleet includes Maui, Britz, Apollo, Mighty, Cheapa Campa, Hippie, El Monte RV, Road Bear, and Just Go.
About the Role:
As the Branch Manager for our Auckland location, you'll report directly to the National Operations Manager and lead our Auckland Branch operations. Your mission is to ensure exceptional customer service and operational efficiency. You'll inspire and engage your team to drive both cost efficiency and revenue while delivering unforgettable customer experiences. By fostering a collaborative and inclusive culture, you'll ensure that every team member feels valued and motivated. You'll champion our organisational values, creating a positive and dynamic work environment where innovation and teamwork thrive. You'll be a passionate advocate for our brands.
Key Responsibilities:

• Lead the day-to-day operations of the Auckland rentals, guiding a team of up to roughly 200 crew to create memorable journeys for thousands of customers annually.
• Collaborate with national teams to foster a safe and sustainable workplace.
• Communicate and empower department managers and team leaders with the strategic vision for the branch, aligning with thl's values and direction from the National Operations Manager.
• Cultivate a performance-based culture where team members are excited to come to work, passionate about achieving targets, and celebrate successes together.

Who You Are:
Do you thrive in a fast-paced, dynamic environment? We're looking for an experienced operations leader who is results-driven, resilient, and dedicated to developing and supporting your team to provide outstanding customer service.
Key Criteria:

• Technically proficient with the ability to coach, train, and develop others.
• A hands-on leader with a commitment to achieving excellent results.
• Strong interpersonal skills with the ability to positively influence and motivate teams.
• Strong commercial acumen.
• Advanced planning and organisational skills.
• Ability to seek out and deliver accurate information to staff and stakeholders clearly and timely.
• Excellent written and verbal communication skills.
• A champion of quality customer service.
• Calm and composed under dynamic changes in workload and timelines.
• Adaptable to changing environments.
• Skilled in managing distressed or difficult customers effectively.

Who We Are:
For over 30 years, thl has been creating unforgettable holidays for more customers than ever, delivering sustainable value to shareholders. We are passionate about travel, our planet, and doing what's right for our customers and crew. We're a truly multinational business and a key player in the global RV industry, with the technology, knowledge, and business model for continued growth. Like our adventure-seeking customers, we don't stand still. Our next destination is already in sight, and our bags are packed.
What's in it for You?
Join a team that lives and breathes travel and experiences. Want to go on a road trip with friends and family? We'll hand you the keys. Want to go caving and abseiling? We'll provide the gear. Working for thl opens a world of fun experiences, and you'll probably have to rewrite your bucket list. Our diverse crew will make you feel welcome from day one. Apply today to join our exciting team!