Job Description

Our newly established Cadillac Experience Centre based in the heart of Auckland has a unique opportunity for an experienced automotive sales consultant to join our team. As a Cadillac Sales & CX Ambassador, you become an important part of the wider team at General Motors, playing a pivotal role in representing and expanding Cadillac's presence both in Australia and New Zealand.

You will be joining General Motors at a time of exciting growth, as we establish the Cadillac brand and all-electric portfolio across Australia and New Zealand.
Your responsibilities will include implementing Cadillac’s customer engagement strategies, guiding customers through their educational and purchasing journey, efficiently managing leads, and ensuring outstanding customer service. Your primary objective is to drive sales of Cadillac EVs by delivering a confident, no pressure, and exceptional customer experience from initial contact through to post-sale support, all in alignment with Cadillac’s mission to redefine the luxury automotive purchasing experience.

Responsibilities but not limited to:

• Greet all visitors warmly and work to assess their needs and preferences with confidence and no pressure.
  
• Provide detailed information about Cadillac product offerings, including features, options, specifications, performance, and technology.
  
• Present vehicle features, advantages, and capabilities to potential buyers.
  
• Conduct comprehensive vehicle demonstrations, including test drives.
  
• Assist customers in selecting the right vehicle based on their requirements and budget.
  
• Build and maintain strong relationships with customers throughout the sales process and provide ongoing support.
  
• Act as the primary point of contact for potential customers, addressing inquiries and resolving issues promptly.
  
• Participate in Cadillac training programs to enhance product knowledge, customer experience, and sales performance.
  
• Maintain accurate records of all customer interactions and sales transactions within the Cadillac Core customer management system.
  
• Provide exceptional customer service at every touchpoint, aiming to exceed customer expectations.
  
• Always represent Cadillac in a professional and positive way.
  
• Stay updated on industry trends, competitor offerings, and Cadillac product updates.
  
• Take initiative to improve sales skills and customer experience techniques through ongoing training and personal development.
  
• Work with leadership and other departments, such as finance, service, distribution, and marketing, to deliver a seamless sales and customer experience.
  

This is an 18-month contract with a view to permanency, and a five-day working week including weekend work.

About You:

• Demonstrated experience in achieving sales targets and delivering exceptional customer experience. Previous premium/luxury brand and EV experience is also desirable.
  
• Strong understanding of vehicle features, specifications, and technology.
  
• Passion for customer experience along with a demonstrated ability to build and maintain customer relationships.
  
• Experience conducting vehicle demonstrations and test drives.
  
• Familiarity with sales processes, including price / value presentation, finance, and other sales related paperwork.
  
• Proficiency in using digital customer relationship management (CRM) systems.
  
• Excellent communication and interpersonal skills.
  
• Ability to stay updated on industry trends and competitor offerings.
  
• Strong problem-solving skills and proactive approach to customer service
  
• Valid NZ Driver’s Licence
  

Here at GM, we offer you:

• Rostered Day Off every 2 months
  
• A unique opportunity to join our new Cadillac Experience Centre
  
• Be part of our vision; a world with zero crashes, zero emissions and zero congestion
  
• Excellent team culture
  

About Us
Globally, General Motors is headquartered in Detroit, Michigan (USA) - operating in six continents. Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer, and more equitable for all.

Locally, we're a business with national reach and a proud, rich automotive history, and we’ve got the exciting opportunity to represent GM's ongoing presence in Australia & New Zealand. Whether it's the recently announced Cadillac, headlined by the all-electric LYRIQ, the GM Specialty Vehicles venture bringing iconic GM nameplates like Corvette and Silverado to ANZ, our Isuzu Trucks New Zealand portfolio, or the endless possibilities in the Aftersales space, there's plenty to look forward to.

This role will see you joining the Cadillac team at an early stage of its entry as a pure electric vehicle brand in Australia & New Zealand. You will have the ability to work directly with customers on creative and experiential projects. We run off a hybrid working model which offers flexibility.

If this sounds like you and looking for a new challenge, join us as we launch and expand our exciting Cadillac brand. Apply Now.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.