New Zealand Job Openings

New Zealand Government

Grievance Panel Member

Auckland

CONTRACT

October 17, 2024

Residential Grievance Panel Member Vacancy in Manurewa, Auckland

Approx 5-10 hours a month
Hourly rate contracts

About Residence Grievance Panels
Oranga Tamariki operates eight residences for tamariki and rangatahi and the ninth residence is operated by Barnardos under contract to Oranga Tamariki. Three residences provide care and protection placements, five residences provide youth justice placements, while one provides placements for the harmful sexual behaviour programme.
Each residence has in place a grievance procedure, Whāia te Māramatanga, as set out in the Oranga Tamariki (Residential Care) Regulations 1996. This provides a forum for tamariki and rangatahi placed in residences to voice their concerns and to have their complaints addressed.
An independent grievance panel for each residence is appointed by the Minister for Children to oversee grievances made by tamariki and rangatahi and carry out any subsequent investigations. Each panel is comprised of two community members and one tangata whenua member who is nominated by the mana whenua from the location of the residence.
Important note: as this role includes the grievance panel members visiting the tamariki and rangatahi at the residence, you must reside in the area in which the residence is situated.

Role of the grievance panel
Under the Regulations, each grievance panel has three key roles in relation to the grievance procedure at the residence:

independent monitoring
investigation
reporting

The impact you will have

Promoting and upholding the mana of the grievance process which is a platform for tamariki and rangatahi to voice any concerns while in residence.
Providing an independent oversight to the grievance process within youth justice and care and protection residences.
Building professional relationships with tamariki and rangatahi, residence staff and management by visiting the residence on a regular schedule.
Ensuring investigations are robust and child centred by overseeing investigations carried out by the residence.
Conducting independent investigations or reviews as requested by tamariki and rangatahi.

Hours of work
The role of grievance panel member is casual and does not have predetermined hours of work. It is estimated that panel members will each spend approximately 5 - 10 hours per month carrying out their duties, depending on the size of the residence. The amount of time spent engaging in panel duties may fluctuate depending on what, if any, issues arise in relation to the oversight of the grievance process.

Current Vacancies

One Grievance Panel Member for Whakatakapokai residence which is a 15-bed youth justice residence in Manurewa, Auckland.

How to Apply | Me pēhea te tuku tono
Apply online here with your CV and Covering Letter.
You are not able to apply if you are an Oranga Tamariki employee or hold a contract with Oranga Tamariki. If you have any questions about the role, please contact Grievance_Panel_Coordinator@ot.govt.nz
Applications close end of day Tuesday, 5 November 2024.
For more information see the Grievance Panel Member Position Description

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