New Zealand Job Openings

KiwiRail

Head of Crew and Onboard Experience

Wellington

October 17, 2024

Kia Ora

We’re going places. Are you?
If life’s a journey, Kiwi Rail is a great way of keeping your career moving through it. Ours is a fast-paced, inspiring, and truly customer-focused culture – where your career will connect you to real opportunities, while balancing work and whānau life.
Great Journeys New Zealand (GJNZ) operate some of New Zealand’s most iconic Tourism experiences and Interregional commuter trains – The Tranz Alpine, Coastal Pacific, Northern Explorer, Capital Connections and Te Huia services. Over recent years we have transformed how we offer unique experiences to domestic and international visitors. Originating from scenic train travel, we now offer Scenic day trips, event trains, short break train getaways & fully guided multi-day rail tours.

Reporting to the General Manager, the Head of Crew and Onboard Experience is responsible for delivering exceptional guest experiences by leading, managing and inspiring the onboard crew and their leaders to provide a world-class service.

What you’ll do

Lead strategies to deliver exceptional customer experiences
Management and development of crew
Deliver operational excellence and remain abreast of technology
Ensure safety and compliance standards are met and adhered to

Build strong internal and external relationships
Drive a culture of continuous improvement

What you’ll need

Minimum of 5 years’ experience leading and developing a high performing team in a large complex environment
Commercial mindset, flexibility and practical approach
Proven leadership experience in a customer focused organisation
Experience building rapport with business partners
Relevant Tertiary qualification and industry certifications

What you’ll get

Excellent salary package plus benefits
Discounted health insurance for you and the whanau
A fantastic team culture
A diverse, energetic workplace
Ongoing training and development

Why Kiwi Rail?
Our people are everything. That’s why Kiwi Rail is committed to an inclusive, flexible, and supportive workplace where everyone can feel valued, respected, and have equal opportunity to succeed. We encourage applications from people of all ages, genders, sexual orientation, personalities, ethnicities, abilities, and cultures.

If you are looking for a career where you can serve as a brand ambassador, ensuring that crew members embody the company’s values and consistently deliver a premium service that aligns with brand expectations, don’t miss out on this opportunity.

Applications will be screened as they arrive so, don’t delay, apply today!

If you’re ready to go places, we’re ready when you are.

Applications close: 16th November 2024 unless filled sooner.

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