Job Description
You will support NZ and Australian consumer panels. You will do this by making weekly quality control calls to ensure that both panels remain compliant, in the aim of meeting weekly Helpdesk KPI’s and to ensure full support of our Global KPI’s.

• Panel recruitment via online recruitment
• Regular compliance check via outgoing weekly Quality Control phone calls
• Initial hand holding via Courtesy calls
• Provide assistance/information for incoming queries. Helpdesk take incoming phone calls and emails from Panel members, answering queries, requesting supplies and resolving any technical queries
• Promote special feeling of membership via ad hoc calls
• Demographic updates, notifying competition winners, returning voice mail messages, dispatch follow up and any other ad hoc calls
• To pick up trends
• To filter feedback through: positive/negative

Qualifications

• A passion for providing high level customer service
• Excellent verbal and written English skills and a confident phone manner
• Excellent time management skills
• High attention to detail and accuracy
• Ability to work unsupervised
• Previous experience in Customer Service Call Centre or in Market Research will be
• highly regarded but not essential.
• Potential applicants must have proof of right to work in New Zealand

Additional Information
Our Benefits

• Flexible working environment
• Volunteer time off
• Linked In Learning
• Employee-Assistance-Program (EAP)

About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with Gf K, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion