Westland Milk Products enjoys an international reputation and embodies the West Coast spirit in all that it does. It's taken some good old-fashioned hard work to get where we are and our committed team are a huge part of our ongoing success. We process over 700 million litres of milk a year and produce a wide range of dairy ingredients and products.
We are looking for an IT Helpdesk Analyst to join our Hokitika based team and provide first level IT support for all aspects of IT systems across the business.
Reporting to the Head of Enterprise and Operations, the IT Helpdesk Analyst will assist with the methodical investigation, analysis and resolution of a wide range of IT issues, and as such this role is a great opportunity for an IT Helpdesk Analyst looking to develop their IT career further across a wide variety of systems in a complex large corporate environment. We are also open to considering interest from recent IT graduates who are looking to kickstart their career.
Responsibilities will include:

• Providing front-line (1st and 2nd level) support to staff, logging and tracking calls, troubleshooting, resolving incidents, and providing desktop support to staff throughout the organisation
• Resolving calls at a first level where possible ensuring timely and accurate resolution of issues
• Re-assigning/escalating jobs appropriately to the Head of Enterprise and Operations or external support organisations if required
• Communicating updates to customers
• A range of administrative tasks such as IT device purchasing, reporting, stocktake, capitalisation and disposal in a timely manner
• Improving existing relevant documentation and systems e.g. IS Helpdesk system
• Staying up to date with new trends and tools

Applicants will ideally possess:-

• A University degree or diploma in computing or information technology or the equivalent
• Knowledge of computer systems, peripherals, and communications equipment
• Some experience with Windows 11, windows 10 clients, Windows Server and Microsoft Office 365 essential for this position.
• Any experience with Share Point, Vmware, RDS and SQL Server is also desirable.
• The ability to become familiar with a wide range of modern IT systems including MS Exchange, remote desktop services, CRM, MS SQL Server and specialist dairy-industry applications, running on a number of servers (virtual and physical) across WAN, VPN and Wi Fi and RDS connections.
• The ability to provide printers and phone support
• A systematic approach to the organisation of work and attention to detail
• Working knowledge of current network hardware, protocols, and standards
• Knowledge of Microsoft Windows, Microsoft Office applications, and an ability to learn additional relevant systems and processes
• Sound knowledge of computer-based information and management systems along with good problem solving and analytical skills
• Good communication and exceptional customer service skills
• A great attitude and a readiness to learn

We are a busy, energetic and ever-changing environment with passion and vision, so if you take initiative, are a champion of good practice and have a desire to succeed and grow your career, then this opportunity is not to be missed. We offer good development prospects, health and other insurances and a workplace you are proud to say you are a part of!!!
APPLY NOW!! Please see the accompanying position description for further information (available on our Westland Careers page westlandcareers.co.nz).
Applications will close on Sunday 8th September 2024. To apply for this vacancy, you MUST possess current eligibility to work in New Zealand.

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