• Are you wanting to make a real difference in supporting our customers find stability and a safe living environment?
• If you have the ability to be flexible whilst keeping all your ducks in a row - read on
• X2 Full-time permanent role with an annual salary of $80,094 + 5 weeks' annual leave and many other benefits.

Mō mātou - Our Organisation
At Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.
What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.
We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.
Ko tā mātou mahi - Our Role
As a Housing Support Manager, you will work directly with a portfolio of our customers and their whānau, building enriching and enduring relationships to ensure customers' housing and wellbeing needs are being met and continue to be met as they change over time.
You will visit our customers at their Kāinga Ora homes and, from time to time, attend meetings with key stakeholders to ensure tailored support and services stay in place for our customers and their whānau. You will work as part of a local team who take a holistic approach to support our tenants to have good access to jobs, amenities and services, and to thrive within their communities.
Ngā pūmanawatanga ōu - What you will bring

• Experience building and enriching customer relationships, with strong empathetic skills to

connect with customers with a range of needs; this may include working in health or social
services.

• Experience in deescalating highly emotional situations and conversations.
• Focused strength-based conversation skills to support customers shape and develop their

thinking on their wellbeing priorities and next steps.

• Good observational and analytical skills that can be applied to practical situations, without

applying bias to those observations.

• Cultural awareness to align approach to our customers' aspirations and preferences,

particularly in working with Maori and Pasifika.

• Self-managing with good planning and time management skills to prioritise portfolio needs.
• High emotional intelligence and a calm demeanour.
• Ability to manage professional boundaries, show good ethical judgement, and to apply policies.

As this role requires travelling you will need a full, current NZ driver's license (vehicle provided).
Nōu te rourou - What's in it for you?

• Competitive salary
• 5 weeks annual leave
• Plus, Kiwi saver on top of salary
• Insurance benefits, including medical, income protection and trauma/life.
• Flexible working arrangements
• Career development and study opportunities

These benefits are described in more detail here https://careers.kaingaora.govt.nz/a-great-place-to-work/benefits
Ō Tātou Uara - Our Values
Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:

• Manaakitanga - People at the Heart
• Mahi Tahi - Better Together
• Whanake - Be Bold

Tūhono mai - Join us
To view the position description and apply for this role, please follow the online process via http://careers.kaingaora.govt.nz. Please note: all applicants, including existing employees, need to follow this process.
If you have any questions, please contact Lynda Francis, lynda.francis@kaingaora.govt.nz
Applications close at 11.59pm on Sunday 8 September 2024.
We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.