New Zealand Job Openings

New Zealand Government

Integrity Intervention Officer - Lower Hutt

Wellington

FULL TIME

November 6, 2024

Integrity Intervention Officer, Integrity Intervention Centre.

Permanent, full time
Located in central Lower Hutt, CBD.
A positive and progressive work environment.
Tentative start date 22/01/2025.
Your opportunity to make a positive impact.
Growth and progression opportunities in a supportive and inclusive team environment.

About the role:
The Integrity Intervention Centre is a business unit that sits under the Integrity and Debt group of the Ministry of Social Development.
Our purpose is to detect and intervene early to support clients and their whanau on their journey to become safe, strong, and independent, when they have a change in circumstances. We work with clients early to help them minimise or potentially avoid a debt.
We provide integrity to our benefit system by data matching and information sharing with other Government Agencies to check the information we have is current and correct.
As well as processing and updating information into the MSD systems, we talk with our clients via both incoming and outgoing phone calls and emails. It is important we take pride in the quality of our service that centers on clients – ensuring they have a positive experience with us every time.

What you'll need to succeed and the key attributes we are looking for:

You're a fast learner who enjoys processing and handling a lot of information.
Open to change and like to learn from it, which makes you a flexible person.
You work efficiently, accurately and can make good decisions.
Culturally aware with a strong focus on empathetic communication and has the skills to be able to build trust and rapport with clients.
Comfortable navigating technology such as different applications on a PC.
Attention to detail with a solution focussed approach.
Enjoy working in a diverse and inclusive team environment.
Previous product and processing experience is desirable but not essential.

What's in it for you?

No shift work - Monday to Friday. If a business need arises Saturdays are reserved for overtime and are on voluntary basis.
Paid for 40 hours per week but work 37.55 hours per week.
Annual pay progression
$400 Annual vision care subsidy service towards your costs of eye tests, glasses, and contact lenses.
Accident insurance coverage for MSD staff.
Capability development framework to support your career aspirations with us.
Staff discount on Southern Cross Health Insurance.
Lots of practical support through, Employee Assistance Programme.
Vibrant, diverse, and inclusive team environment.
Office-based role where you are trained and supported during your learning process so it can take several months before we can start considering flexible working arrangements.

Salary range: $60,707 - $72,990

Appointment to the band is determined by several factors such as relevant experience and skills with a typical starting salary of $60,707 per annum.

Key Recruitment Information
Please apply online with your CV and a cover letter outlining how your skills and attributes align with the job description. Please also include a cover letter addressing the key attributes listed above. Your cover letter should be 1 – 2 pages maximum.

To be considered for this position you must be a New Zealand Citizen or Permanent Resident at the time of making your application.
If you currently work for MSD, please apply through your my HR careers page at work.
All applications must be made online. If this is not possible or if you have any queries, please contact us at jobs@msd.govt.nz.
Due to anticipated high volume of applications, we will be conducting continuous shortlisting as we receive them. Please ensure that your email address and phone number is correct as we may contact you for an interview.
Applications close on 18 November 2024 at 5pm.
From the shortlisting stage, candidates that the Panel wish to see, will be invited to attend an Assessment Centre and a Face-to-Face Interview. These interviews will be conducted from 25th November 2024 to 29th November 2023.
From the interview stage, candidates that the Panel wish to offer a position to, will go through reference checks (which includes background and police checks).
Successful candidates will receive a written offer.
Tentative start date is 22 January 2025.

Position Description

http://www.msd.govt.nz/hr/documents/position-descriptions/dce-service-delivery/integrity/integrity-intervention-officer.docx

Joining us
Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.
If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.

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