New Zealand Job Openings

Department of Internal Affairs NZ

Lead Process Analyst

Wellington

FULL TIME

October 8, 2024

Type : Permanent
Hours : Full time
Location: Wellington
Business Group : Ao G Services Delivery
Branch : Digital Public Service
Salary : $105,332 - $141,672
Mō te tīma | About our Team
This role sits within All of Government Services Delivery (Ao GSD), part of the Digital Public Service Branch (DPS) who bring together the functions that deliver services to or for the public sector and is responsible for an All of Government Portfolio of digital products and ICT Services. The role of the Digital Public Service branch is to work with and through agencies to drive and deliver a customer-centered digital government.
We champion the use of Common Capabilities and centralized essential information products and services across agencies, as well as championing All of Government standards and guidelines.
The Back Office Digital Transformation Service (Bo DTS) is one of these centralized services and has been created to reduce the cost, risk, complexity and time taken to deliver back-office systems, through standardised, high quality, all-of-government processes, tools and systems.
The Service provides agencies with a common set of standardised processes and will provide tools to support agencies as they modernise their back-office functions (e.g. HR, Finance, Procurement) making use of previously used collateral and design to streamline the process, to lower cost and risk, and to increase efficiency.
He angitūtanga | About the Role
Supporting the Technical Operations team this role will maintain the content, process framework and support the design process for back-office modernisation projects. Taking a lead role, you will take a holistic view of business process design and framework development for the service.
Working across a large stakeholder group you’ll represent the Bo DTS ensuring back-office designs meet customer needs as well as internal and external governance standards. Supporting the Business Analyst/Process Modelers (BA/PM) within the team you will ensure continuity, process boundaries and standards are met and the BA/PM’s are supported to become ‘train the trainers’ delivering process modelling capability uplift across government.
You will be responsible for;

Maintaining the documentation to support the process modelling including style guide and release cycles
Developing and designing the process framework for NZ AOG Back-office Designs in collaboration with Technical Operations team
Collaborating with working groups on NZ AOG Back-office Designs
Ensuring NZ AOG Back-office Designs are compliant with NZ Legislation and international best practice.
Supporting the Manager Technical Operations with governance activities and reviewing updates and changes from the Business Analyst / Process Modelers
Leading the facilitation of the customer centric process design with subject matter experts, end users and suppliers
Liaising with business managers, end users and technical specialists, and respond to queries from them, to provide solutions for scope management problems
Leading quality assurance reviews for as part of the governance design change requirements submitted by Business Analyst/Process Modelers
Supporting daily operational activities of Business Analysts/Process Modelers
Creating and maintaining the process models and reference material based on international best practice standards and taxonomy.
Leading quality, timely and appropriately targeted training to users
Support Business Analyst/Process Modelers and Manager Technical Operations on all facets of training
Establishing and maintaining strong collaborative working relationship across the BDT Service teams.
Promoting the benefits to suppliers with the Back-office Design validation opportunities.
Working with a broad set of stakeholders including branch Change Advisory Board, Technical Advisory Board, IT Service Management, Business Intelligence Team, Back-office Modernisation Projects across government and the ARIS Community of Practice ANZ and NZ.

He kōrero mōu | About you
As a confident technical expert, you will lead and facilitate process design workshops and will enjoy working closely with communities of practice and subject matter experts across government. Able to adjust your communication skills to suit your audience you’re comfortable working with Suppliers to ensure compliance of back-office designs with the correct legislation and industry best practice. Accountable for administrating the business process framework supporting Ao G Back-office Design and the New Zealand All of Government Common Process Model (CPM) you’ll possess;

In depth business process design and/or business process architecture modelling expertise
In depth experience with modelling / management tools e.g. ARIS or Signavio
Experience developing a framework and taxonomy as a process lead
Expert business analysis skills
Best practice business analysis processes and tools
An understanding of International standards for business process modelling
In depth knowledge of national and international information management standards and governing legislation
Ability to create fit for purpose training collateral and delivery user friendly targeted training to diverse participants
Proven experience with facilitating and leading effective workshops online and in person
Proven experience in providing high quality documentation and communications (verbal & written) within a project or programme
Excellent relationship building skills and will ensure collaborative and inclusive relationships are built and managed across internal and external teams
An ability to influence stakeholders at all levels of an organisation
Excellent facilitation skills
Excellent planning and organisational skills
Strong analytical skills
A desire to be part of a high performing team and winning culture.

November 26, 2024

View Job Description

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