• Lead publications and digital strategy for a high impact organisation
• Drive online engagement and streamline publications processes
• Manage a team to deliver accessible, high quality publications and digital communications

Mō te Tari o te Kaitiaki Mana Tangata – About the Ombudsman
The Chief Ombudsman works with his staff to help New Zealanders in their dealings with government agencies. The focus is on handling complaints against government agencies, undertaking investigations and inspections, and encouraging good administration. The Chief Ombudsman is independent and impartial, with the goal of fairness for all.
Mō tō mātou tira – About the team
The Publications and Digital team is a newly established team dedicated to delivering high quality content across various platforms including websites, intranet, and printed materials. Focused on accessibility and user experience, this new team will work closely with other teams to ensure timely and accurate publications of reports, corporate documents and digital communications.
Collaboration and innovation are at the heart of the new team, with a commitment to improving workflows and enhancing the Ombudsman's public presence.
Mō te tūranga - About the role
The Manager Publications and Digital is a pivotal role responsible for overseeing both the Ombudsman's publications and digital communications functions. This is a leadership role that requires strategic oversight, coordination of a wide range of projects and a strong focus on service delivery and design. You'll be supported by a talented group of professionals who are passionate about delivering impactful, accessible communications.
You will lead the development and delivery of high quality publications, including reports, corporate material and other key documents, ensuring that the publications process is efficient and meets the highest standards. Additionally you'll lead the team to develop publications strategy and streamline workflows and improve collaboration across teams.
On the digital side, you will drive strategy for the Ombudsman's online presence, ensuring platforms and content are engaging, up to date and aligned with the broader communications strategy.
Ensuring the integration of Te Ao Maori principles across all content is a key focus. You will also monitor the effectiveness and reach of our publications and digital communications, identifying opportunities to improve user engagement and accessibility for diverse audiences.
Fostering strong internal and external relationships to enhance collaboration and service delivery will be key to your success.
He kōrero mōu – About you

To be successful in this role you will have:

• A relevant tertiary qualification in communications, journalism, digital marketing, or a related filed, or equivalent work experience.
• Extensive experience leading both publications and digital communications functions including developing and delivering strategies.
• Demonstrated project or programme management experience, with a track records of successfully delivering complex initiatives.
• Strong leadership skills, with experience managing and building high-performing teams.
• Expertise in managing websites, intranets and social media platforms, with a strong understanding of online audiences and analytics.
• An understanding of the role and priorities of the Ombudsman and how digital and publications strategies can support these objectives.
• Strong relationships management skills, with the ability to collaborate effectively across teams and with external stakeholders.
• A passion for accessibility, ensuring all publications and digital content are inclusive and available in accessible formats.
• An understanding of current New Zealand state sector practice, the context in which state sector agencies operate, and the challenges they face.
• Proven ability to recognise and understand key Maori, disability and other human rights concepts, including the Treaty of Waitangi and equal employment opportunities.

Te painga o te mahi tahi me mātou - Our benefits, what we offer
Becoming part of an exceptional team in a dynamic organisation, where the work is challenging and rewarding. Your development and growth will be nurtured, and your work recognised and valued.

• Genuine career progression opportunities and professional development through training and mentoring by senior members of your team.
• Flexible working options
• Competitive remuneration
• Three extra Annual Leave days after 12 months of employment
• Onsite gym and personal trainer, free to all employees
• Three paid office holidays between Christmas and New Year
• Employee Assistance Programme (EAP)

Me pēhea te tono - How to apply
To apply, click on the ‘Apply Now' button where you will need to register through our online career centre, complete our application form and upload your CV and cover letter. For further information about this vacancy please email recruitment@ombudsman.parliament.nz.
All applicants will have a legal entitlement to work in New Zealand. Appointees will be subject to a criminal convictions check and may be required to achieve and maintain a NZ Government (NZSIS) security clearance.
The Office of the Ombudsman encourages and supports all our workers to be vaccinated against COVID-19. The current position of the Office however, does not require COVID-19 vaccination as a condition of this role. Please note that the Office may, if a risk assessment identifies the need, introduce a vaccination requirement for managing an epidemic.
As the Ombudsman's role is to provide “fairness for all” New Zealanders, it is important that our staff represent New Zealanders from all walks of life. We value your individuality and how you can contribute to our team. We encourage applicants from all walks of life.
Depending on skills and experience the salary is expected to be between $122,459 to $160,728 with $153,074 being the mid-point.
Applications close 5pm, 6 October 2024