Job description:
Manager, Library Information & Research Services
Position Purpose To contribute to the success of staff and students by providing access to quality
resources and information services which support learning, teaching, and
research and contribute to the smooth operation of the library.

Department: Library
Location: Manawatū Campus
Reports to: Associate University Librarian, Clients Services
Responsible for: Information & Research Services Subject Librarians
Delegations: Band D
Manager, Library Information & Research Services
Job Title:
Key relationships:
Internal

• Close working relationship with Managers of Subject Librarians at other
  

campuses, Subject Librarians, the Associate University Librarian (Client
Services), the Kaihautū Māori, and other Library managers

• Liaison with other Massey University staff, especially Centre for Educational

Transformation, Research Operations, Information Technology Services

External

• Internal and external stakeholders

• Other tertiary libraries

Massey University: We are a world-leading university in many academic disciplines and fields of research.
Our point of difference is research that is connected to community and industry. Our
researchers are developing expertise and skills to advance human knowledge and
understanding. Working together across disciplines and locations, we solve national and
global problems through fundamental, applied, and interdisciplinary research, while
culturally and artistically enriching our world.
We are deeply committed to being a Te Tiriti-led university, demonstrating authentic
leadership in contemporary Aotearoa New Zealand as we uphold Te Tiriti o Waitangi,
the founding document of our nation, and its principles through our practice. We
embrace this not just as an obligation but as a real opportunity for the nation and its
people.

Our educators are preparing a new generation of global leaders. Our students are
diverse and are attracted to Massey because they want to achieve their personal goals
or make their mark in the world. They experience world-class learning that recognises
their intellectual and cultural strengths, expands their horizons, and prepares them to
contribute to a rapidly transforming world with skills, critical and creative thinking, and
leadership.
We will be renowned for our passion and caring attitude. All Massey campuses will be
innovation ecosystems, acting as magnets for smart enterprises. Wherever we are, we
will operate in partnerships founded on respect, trust, and mutual benefit. Massey is not
only defined by what we do, but by how we do it.
Massey University Massey University Library is a trusted partner in research, teaching and learning. The
Library: Library provides outstanding service when and where the customer needs it, spaces to
connect and learn, and access to high quality scholarly resources.
Massey University Library staff are expected to commit to and support the Library’s
vision, mission, and values available here
https://www.massey.ac.nz/study/library/about-masseys-library/values-strategic-
direction-and-publications/
Massey core capabilities
At Massey we are Tiriti-led, upholding Te Tiriti o Waitangi principles through our practice, we:

• Demonstrate awareness of Te Tiriti o Waitangi and its contribution to Aotearoa New Zealand society.
• Understand the relevance of Te Tiriti o Waitangi in relation to the work of the University and the people

external stakeholders, giving expression to Tikanga Māori and protocols that demonstrates that we
respect and value Māori conventions in appropriate settings.
At Massey we work together with mutual respect and caring. we:

• Act with integrity and trustworthiness and give credit to others for the work they do.
• Work cooperatively and inter-dependently to foster and promote the One University approach.
• Share knowledge and communicate professionally with courtesy and mutual respect.
• Are ethical in all transactions, working within the parameters of our policies and procedures.
• Are direct, truthful and maintain confidentiality.
• Seek to understand and appreciate our differences.
• Keep ourselves and others safe; work together to embrace with the University's health, safety and

wellbeing policies, procedures, and programmes; display commitment by actively supporting all safety
and wellbeing initiatives: and by actively engaging in health and safety improvement opportunities.
At Massey we are future-focused, results- oriented and strive for excellence. we:

• Take ownership and responsibility for delivering results to support achievement of University objectives.
• Provide the best quality services to our customers (internal and external) ensuring our students/

• Anticipate and respond with agility and resilience to the changing needs of the University and the

communities we serve.

• Seek ways to improve our services to deliver in an efficient and effective way.
• Embrace technology and apply this innovatively to better meet the needs of those we serve.
• Challenge ourselves to reach our potential and help bring out the best in others.
• Understand how what we do contributes to the objectives of the University.

Accountabilities
Information Services • Lead and manage an information service across a range of channels.
and Information • Lead and manage the provision of course-specific information skills training
Literacy for internal and distance students, both face-to-face and online, in
accurate and up to date.
Research Support • Lead and manage the provision of support and guidance to academic staff
and postgraduate research students through group and individual training
(including research consultations), assistance with bibliometrics and
publication impact measures, and other library-related research and
publishing support (e.g., bibliographic management software support)
and professional staff.

• Take a lead in liaising with academic staff to ensure Library collections and

services meet teaching and research needs.

• Represent the Library, where appropriate, in the wider university

environment. Development University’s teaching, learning and research within budgetary guidelines.

• Lead and manage the development and review of collections of the
  

Manawatū Library in conjunction with the Manawatū Campus Librarian and


the Collections Manager.

• Lead team members to contribute to the review and assessment of licensed
  

digital resources and databases.

• Ensure services are client-focused, efficient, and effective.

• Encourage and manage innovation and continuous improvement.

• Contribute to strategic planning and the development of services.

• Establish and maintain an annual business plan for the section/library.

• Contribute to the effective operation of the wider Library, through leading

and participating in policy development and implementation, meetings, and
projects.

• Minimise risks to the health and safety of self, staff and students, and

proactively engage with senior management and staff in implementing
Massey University’s health, safety, and wellbeing policies

• Undertake other activities as required by the Campus Librarian for the

successful operation of the library. Qualifications and Experience
A degree and professional library qualification are essential.
Qualifications:


Experience: • Experience in leading and managing a team of staff in the provision of
quality library services.

education library.

• Experience in teaching or training in information skills.
  

problems through careful listening, probing, reflecting, and
summarising.

• Leads discussions in a respectful manner, that are sincere and

professional.

• Delivers written and oral communications that engage audience

participants, respond to their questions and concerns, andCommunication produce specific outcomes and impact.
Essential • Communicates in a timely manner using the appropriate style
and method.

• Able to address broad audiences and stakeholder groups,

working with communication plans and a mix of communication
methods.

• Able to present information clearly, concisely, and

logically. Varies content, style, and form to suit the subject.

• Actively explores and uses digital tools to innovate programme,

processes, systems, or services. Keeps up-to-date with the
digital evolution. Creates and edits digital content.

• Leads with agility, generating new ideas, approaches, and

solutions in response to changing demands or environment.

• Integrates emerging industry best practices into current

Continuous Transformationworking processes.
Essential • Works with stakeholders to deal with, respond to and actively
seek changes and innovative opportunities.

• Builds an environment of openness to new ideas and

approaches.

• Develops KPIs and training materials to assess, build and

nurture continuous transformation. Delivering Results • Supports others /the team during change by encouraging
flexibility, demonstrating the positives, and finding
Essential opportunities for the team or others to get involved.

• Confirms achievement and acceptance of results on time,

within resources and ensures capture of what can be learned
from the experience.

• Promotes area achievements with stakeholders, working with

others to share insights.

• Mobilises group to anticipate potential issues and change and

respond to them appropriately.

• Coaches others to develop effective techniques for producing

expected results.

• Recognises the link between diversity and high performance

and finds opportunities to increase diversity and inclusion
factors in programme or portfolios.

• Manages appropriate systems, structures, and processes to

Organisational Leadership meet departmental requirements.

• Grows a continuous learning and leadership culture by leading

Essential initiatives for department.

• Builds engagement and collaborations within department /

functional area that aligns with the University’s goals.

• Promotes a high performing culture through awareness,

coaching & motivating.

• Leads a variety of teams to define their purpose, mission, and

objectives.

• Employs appropriate tools and techniques for maintaining team

moving in the same direction.
styles, talents, and challenges.

• Engages in people management activities such as performance,

recruitment, development, engagement, budgeting.

• Resolves complex stakeholder complaints or problems.

• Contributes to building a culture of service excellence within

team, teaching others as needed.

• Anticipates stakeholder’s/ customers' needs and satisfies them

Service Centric proactively.

• Recovers from a service failure in a way that enhances

Essentialstakeholder’s/customer's esteem of the organisation.

• Engages and collaborates with users to provide accessible, fit

for purpose solutions and adjusts focus or approach when
required to respond to changing user needs.

• Translates University objectives into operational goals for

programme or portfolios and creates a shared sense of Strategic Thinking and Business ownership for them.
Acumen • Makes sound organisation decisions on behalf of the group
when faced with complex and contradictory alternatives.
Essential • Directs strategic alliances and partnerships for mutual benefit.

• Recommends ways to position the organisation for long-term

competitiveness.

• Analyses and interprets workforce, financial and industry

information and uses this to make cost effective and strategic
decisions for other leaders, programme, or portfolios.

• Works within the organisation's planning processes and

decision-making channels.

• Establishes and maintains productive working relationships with

key stakeholders internally and externally.

• Contributes as a member with multiple teams that span

function, issue, and location.

• Establishes and maintains credibility and appropriate

programme or portfolios and works to resolves conflict and
other obstacles to team performance.

• Able to coach and influence internal and external stakeholders,

building constructive working relationships. Capabilities - Technical

• Focuses on providing a value-added service for stakeholders.

• Conducts and acts on reviews of open service requests.

Customer Service Management • Identifies and resolves gaps in customer expectations versus
actual service levels.
Essential • Verifies stakeholder satisfaction and keeps customers informed.
Creates comprehensive notes, updating systems with query
details to enable faster problem solving.

• Knowledge of structure and purpose of library management

systems and services. Digital and Library ICT • Digitally literate and understands current and future
technologies in an academic library setting.
Share Point.

• Advocates for the role that libraries play in wider society and

Environment
are future focused.
Essential • Makes decisions on legal and ethical issues regarding access to
information.

• Advocates for information literacy development in the wider

Skills
responsive to the information environment and client needs.
Essential • Leads staff in current awareness and developments in
information literacy.

• Demonstrates an expectation that there will be ongoing shifts in

demands and priorities.

• Clarifies and handles multiple concurrent and diverse activities.

Addresses potential conflicts that impact current delivery Priority Setting
commitments.
Essential • Works with or leads others to re-prioritise work and reschedule
commitments as necessary.

• Responds to shifting priorities while maintaining progress of

regularly scheduled work.

• Develops, refines, and communicates tactical plans for own

responsibilities.

• Plans for allocation of resources in line with unit goals, technical

and organisation objectives.

• Provides the right level of detail as input for strategic plan

Planning: Operational and Strategic development.

• Demonstrates the value and necessity of linking tactical plans to

Essentialoverall strategic plan.

• Ensures the planning process is integrated with the overall

organisation plan.

• Ensures attention to the detail and dependencies of existing

departmental-level plans.

• Understands key organisation-specific risk drivers.

• Uses risk information to inform and support decision making

and the achievement of objectives.

• Monitors changes in the external environment that may create

Risk Managementstrategic or operational risk.
Essential • Demonstrates effective risk identification and monitoring
practices and implements within and across team.

• Takes ownership of the effectiveness of key controls and applies

treatments to mitigate unacceptable risk.

• Advocates for OA at an institutional level with an in-depth

understanding of the implications. Scholarly Communication and • Provides detailed publication and profile metrics support with
Research excellent current awareness of developments in scholarly
profile management.
Essential

• Provides detailed guidance on publishing choices, including

copyright, author rights, predatory publishers. Pre-employment checks

• Requirement to pass a Qualifications Validation Check performed.

Essential • Requirement to pass a Criminal and Traffic Convictions (Security) Checkperformed by the Ministry of Justice.