New Zealand Job Openings
ASB Group
Operations Senior
FULL TIME
November 21, 2024
Kia ora, Talofa lava, Kia Orana, Malo e lelei, Fakalofa lahi atu, Bula Vinaka and Namaste!
At ASB, we're all about doing what we can to help our customers get "One Step Ahead" by giving them the tools they need to manage their lives and plan for their families and future.
We are seeking two dynamic and driven Operations Seniors to join our teams in Payments & Cash Support and Professional Support Services.
As an Operations Senior, your focus will be on optimising workforce management, driving performance, and ensuring efficient service delivery across our operations. You'll work closely with your manager, acting as a 2IC and a point of reference for resolving issues and supporting team growth.
The Payment & Cash Support team manage AMSL (ASB Management Services Limited) by monitoring the payments platform that bureaus submit their payrolls through as well as Cash Management across the Retail Network, settlements and other trace requests.
Our Professional Support Services team is a multi-functional team that supports bank switching, audit confirmation reports, estates and other government related queries.
If you're ready to take your career to the next level, apply now and be part of our team that empowers innovation, values customer obsession, and supports continuous improvement.
Mo te tūranga | About the role:
Your key responsibilities will include:
ASB is grounded in our values (caring, integrity, passion, courage and united). They guide our day-to-day interactions with our team, customers and community. They are what makes ASB - ASB.
We offer a flexible and supportive work environment as well as an open and inclusive culture; a place where we welcome and value your individuality, ideas and goals.
We also have a wide range of market leading benefits including health insurance, banking benefits, 5 days "you do you leave" and a $500 "your choice" benefit which is renewed annually. To find out more, click here.
Join us at ASB and be a part of a team that's shaping the future of banking. Apply now!
Me pēhea te tono | How to apply?
For more information on responsibilities and requirements see the attached position description, please note that all applications must be received via our careers site online.
If this role sounds like it might be the one for you then please click "apply"… we'd love to hear from you!
Successful candidates will be required to undertake several pre-employment checks which will include but are not limited to; Police Check, Credit Check, AML Compliance, Verification of your qualifications and may include checks both here in New Zealand and overseas.
At ASB, we're all about doing what we can to help our customers get "One Step Ahead" by giving them the tools they need to manage their lives and plan for their families and future.
We are seeking two dynamic and driven Operations Seniors to join our teams in Payments & Cash Support and Professional Support Services.
As an Operations Senior, your focus will be on optimising workforce management, driving performance, and ensuring efficient service delivery across our operations. You'll work closely with your manager, acting as a 2IC and a point of reference for resolving issues and supporting team growth.
The Payment & Cash Support team manage AMSL (ASB Management Services Limited) by monitoring the payments platform that bureaus submit their payrolls through as well as Cash Management across the Retail Network, settlements and other trace requests.
Our Professional Support Services team is a multi-functional team that supports bank switching, audit confirmation reports, estates and other government related queries.
If you're ready to take your career to the next level, apply now and be part of our team that empowers innovation, values customer obsession, and supports continuous improvement.
Mo te tūranga | About the role:
Your key responsibilities will include:
- Support your manager in optimising workforce performance, resource allocation, and queue management to ensure smooth, efficient operations.
- Act as a 2IC for case delegation and issue resolution, ensuring prompt and effective solutions for customers and stakeholders.
- Foster a culture of collaboration, accountability, and continuous improvement within your team.
- Use data-based decision-making to drive results, identify opportunities for improvement, and manage risk.
- Lead by example in balancing customer satisfaction, business priorities, policy, and risk considerations.
- Implement operational and customer experience changes, embedding continuous improvement initiatives like Lean, Agile, DMAIC, and Human-Centered Design.
- 3-5 years of experience in customer operations, ideally in banking or financial services.
- Proven ability to manage operational performance, problem-solve, and drive continuous improvement.
- Strong analytical skills and a data-driven approach to decision-making.
- Familiarity with digital tools and technologies, including workflow automation and AI.
- Excellent communication, collaboration, and stakeholder management skills.
ASB is grounded in our values (caring, integrity, passion, courage and united). They guide our day-to-day interactions with our team, customers and community. They are what makes ASB - ASB.
We offer a flexible and supportive work environment as well as an open and inclusive culture; a place where we welcome and value your individuality, ideas and goals.
We also have a wide range of market leading benefits including health insurance, banking benefits, 5 days "you do you leave" and a $500 "your choice" benefit which is renewed annually. To find out more, click here.
Join us at ASB and be a part of a team that's shaping the future of banking. Apply now!
Me pēhea te tono | How to apply?
For more information on responsibilities and requirements see the attached position description, please note that all applications must be received via our careers site online.
If this role sounds like it might be the one for you then please click "apply"… we'd love to hear from you!
Successful candidates will be required to undertake several pre-employment checks which will include but are not limited to; Police Check, Credit Check, AML Compliance, Verification of your qualifications and may include checks both here in New Zealand and overseas.
Job details
Reference #
ED158746
Posted on
22 Nov 2024
Location(s)
North Wharf
Expertise
International Payments, Operational Risk, Operations , Settlements Officer
Work type(s)
Full Time
no document
Application closes on 01 Dec 2024 23:00
New Job Alerts
JACOBS DOUWE EGBERTS
Customer Services Manager - Supply Chain
Auckland
FULL TIME
November 26, 2024
View Job Description
Health New Zealand - Te Whatu Ora
Community Mental Health Nurse
Auckland
FULL TIME
November 26, 2024
View Job Description
Health New Zealand - Te Whatu Ora
Allied Health Clinical Coordinator - Acute
Invercargill
FULL TIME & PART TIME
November 26, 2024
View Job Description
Health New Zealand - Te Whatu Ora
Clinical Pharmacology Pharmacist
Christchurch
FULL TIME
November 26, 2024
View Job Description
Health New Zealand - Te Whatu Ora
Registered Nurse, Child Rehabilitation/Respite
Auckland
FULL TIME
November 26, 2024
View Job Description
Health New Zealand - Te Whatu Ora
Kaimahi Hauora Māori
Christchurch
CONTRACT
November 26, 2024
View Job Description
Te Puni Kōkiri
Aporei - Principal Advisors, Strategy
Wellington
FULL TIME
November 26, 2024
View Job DescriptionLooking for similar job?
Selwyn District Council
Head of Financial Operations
Rolleston
October 10, 2024
View Job Description
See What’s New: ASB Group Job Opportunities
ASB Group
Associate Director, Institutional Client Coverage (CBA NZ)
Auckland
FULL TIME
November 25, 2024
View Job Description
New Job Alerts
JACOBS DOUWE EGBERTS
Customer Services Manager - Supply Chain
Auckland
FULL TIME
November 26, 2024
View Job Description
Health New Zealand - Te Whatu Ora
Community Mental Health Nurse
Auckland
FULL TIME
November 26, 2024
View Job Description
Health New Zealand - Te Whatu Ora
Allied Health Clinical Coordinator - Acute
Invercargill
FULL TIME & PART TIME
November 26, 2024
View Job Description
Health New Zealand - Te Whatu Ora
Clinical Pharmacology Pharmacist
Christchurch
FULL TIME
November 26, 2024
View Job Description
Health New Zealand - Te Whatu Ora
Registered Nurse, Child Rehabilitation/Respite
Auckland
FULL TIME
November 26, 2024
View Job Description
Health New Zealand - Te Whatu Ora
Kaimahi Hauora Māori
Christchurch
CONTRACT
November 26, 2024
View Job Description
Te Puni Kōkiri
Aporei - Principal Advisors, Strategy
Wellington
FULL TIME
November 26, 2024
View Job Description