New Zealand Job Openings

Health New Zealand - Te Whatu Ora Capital, Coast and Hutt Valley

Outpatient Administrator

Wellington

FULL TIME

November 21, 2024

Nau mai, haere mai ki Te Whatu Ora – Capital, Coast & Hutt Valley District
Location: Capital Coast & Hutt Valley Hospitals (Wellington Regional Hospital base location)
Service: Patient Administration Services
Contract: Permanent, full-time
Salary: $70,970 - $78,397
Kōrero mō te tūranga – About the role
We are seeking an Administrator to join our Outpatients Team which supports a patient’s journey from referral, to a District treatment provider, right through to discharge. This role is based in the Wellington Regional Hospital but you may be required to work across the other hospital sites on occasion.
You will be responsible for providing quality, customer focused reception services to our patients attending clinics or making phone enquiries. You will schedule patient interactions and bookings, interact with our clinical teams to provide the very best patient journey.
Additionally, you will be responsible for the smooth running of our clinics, and ensuring that booking protocols are followed to keep waiting times to a minimum, recording and confirming patient information in our Patient Management System and following up with patients who have missed appointments.
Mō tō mātou rōpū – About our team

The Outpatient Reception provide high quality, efficient and effective administration support to our clinical teams within Health New Zealand which enables them to focus on patient care.
Our team is one of diversity, fun, multi-cultural and hard working. We pride ourselves on the focus of the Patient Journey where two days are never the same. We are multi skilled which makes the diversity of our team unique.
Moū – About you
You will have effective time management skills and be confident in using Microsoft Office and other computer products. The role requires someone who has excellent communication skills as you may deal with members of the public who are distressed or angry. This means you will also need to be comfortable dealing with ambiguity and handling risk in an ever-changing environment.
Other skills and experience we are looking for:

Strong decision making skills.
Able to work independently as well as part of a team
Self-motivated and self-aware
Exposure in working with cultures other than their own
Knowledge of the Privacy Act and other legislation protecting confidentiality Attention to detail
Perseverance and Commitment

E pā ana ki a tatou – About us
Here at Capital, Coast & Hutt Valley District we embrace diversity and welcome applications from all people, including all gender identities, ages, ethnicities, sexual orientations, disability and religions. A workforce that is diverse and inclusive means that we are better positioned to understand and serve our community.
Capital, Coast & Hutt Valley District are pro-equity health organisation, with a particular focus on Māori, Pacific Peoples, and the Disability Community.
To find out more about us click on the following links:
Capital and Coast
Hutt Valley
Mental Health, Addiction and Intellectual Disability Service
Me pēhea te tuku tono - How to apply
For further information on this role please email lucy.britland@tewhatuora.govt.nz and indicate the job title and vacancy number in the subject line.
Please note, we will be reviewing applications when received and may proceed with the recruitment process, before the closing date of this advert.
Ma tini, ma mano, ka rapa te whai
By joining together we will succeed

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