Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
About the role (your why)
The Platform Architect - Service Now is an exciting strategic and technical role where you’ll provide expert guidance and leadership in designing, implementing, and governing the Service Now platform. In this position, you'll help align the platform with business strategy, drive enhancements, and ensure we meet governance standards. We’re looking for someone with advanced technical skills, a thorough understanding of Service Now capabilities, and a solid business sense to help us thrive.

What you'll do

• Align Service Now platform capabilities with overall business strategy and the Service Now roadmap.
• Lead and participate in governance processes, including Program Governance, Demand Management, and various review boards to ensure alignment with enterprise standards.
• Create and maintain a detailed architectural view of the Service Now platform.
• Provide leadership in implementing new platform features, enhancements, and requirements.
• Conduct architectural reviews, ensuring compliance with enterprise architecture and standards.
• Lead the Platform Support Team in applying technical best practices, policies, and procedures.
• Provide advanced technical support and consulting on Service Now-related issues.
• Stay current with emerging Service Now technologies and industry best practices, incorporating them into platform strategies.
• Work closely with other architects and stakeholders to define platform requirements and ensure optimal design and implementation.
• Collaborate with various teams to integrate technological methodologies and components into the Service Now platform.
• Participate in and contribute to various governance and review boards, ensuring platform activities comply with organisational standards and policies.
• Assist in developing and communicating high-level plans for platform investments, identifying opportunities for cost reduction and efficiency improvements.
• Engagement in platform operations and management to ensure seamless and effective service delivery.

What you’ll bring

• 10+ years of experience in IT, with a focus on platform architecture and enterprise service management
• Experience in Service Now System Administration and Application Development
• Experience with database design schemas, data modelling, middleware, and discovery technologies
• Relevant Certifications in Service Now (e.g., Certified Service Now System Administrator, Certified Application Developer)
• Scripting and developing complex workflows within Service Now
• Ability to frequently interact and network with not only direct team mates but wider Datacom teams and functional peer groups.
• Ability to communicate technical concepts and align them with client business goals and objectives.
• Ability to work in large, collaborative teams and gain the cooperation of others.
• Proven negotiating skills with the aptitude to ensure win/win situations for all parties.
• Excellent customer relationship-building and management skills. Strong influencing and persuasive ability.
• Effective presentation skills with the ability to convey technical information across various levels.
• Strong verbal and written communication skills with a wide variety of stakeholders. Strong consultative and planning skills. Ability to escalate with a solution focus.
• Experience and Involvement in Program Governance & Steering Committees, Demand Management, and related activities

Culture and Benefits
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
Our digital team is very flexible around how we work and fitting work around non-negotiable other commitments is important to us.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.