Apply for Service Delivery Manager Role at Healthcare of New Zealand

New Zealand Job Openings

Healthcare of New Zealand

Service Delivery Manager

Palmerston North

FULL TIME

October 15, 2024

Competitive Salary + Kiwi Saver + Phone + Laptop
Vehicle + Fuel Credit Card + EAP Support + Flexible Working
Respectful Culture + Career Development Opportunities
Join our team on a permanent, full time basis

Who we are | Ko wai matou?
NZCL provides a wide array of health and human services to people throughout New Zealand. Since 1988 we have been caring, supporting and empowering people in need to live independently, safely and well in their community as well as in specialized treatment settings. We help people gain access to needed services, ensuring they receive vital services, are safe, well-cared for and live as independently as possible.
About the role | He korero whakamarama mo tenei turanga
This position is responsible for the effective day-to-day management and co-ordination of the corrections portfolio services provided in partnership with the Department of Corrections. You will ensure we provide a quality of service for clients, managing staff through effective leadership and promotion of a supportive, collaborative and positive work environment. The location of this position is ideally Palmerston North or New Plymouth with some flexibility to look at Whanganui with some regional travel required. This is a full-time position, Monday through Friday, with occasional on call phone duty scheduled every 10 weeks.
What you'll be doing:

Deliver appropriate quality service, reintegration plans, and support within the requirements of the contractual obligations for the people we support.
Build and maintain an engaged, cohesive and high performing team across the services you lead
Actively manage services to ensure we maintain and grow market share while also retaining current contracts
Develop and maintain strong relationships with external stakeholders, such as Department of Corrections, Justice Department, Parole Services, NASC, Oranga Tamariki etc
Build relationships with the people we support, their families/whanau where appropriate, and supporting people through their rehabilitation journey
Ensure the balanced management of funding contracts in your area, to ensure both customer needs and financial requirements are met
Evaluating new referrals and participating in panel assessments with internal and external partners
Being part of the Intensive Support Services On-Call system
Providing support to other Intensive Support Services as required and learning different contracts
Providing support and supervision to the team you lead

What you will bring | Nga tohungatanga mo tenei turanga

3-5+ years' experience in a service delivery or operations role, preferably within the community services sector
Previous leadership experience, with a passion for working collaboratively and developing skills in others
Financial and budget management experience
Excellent interpersonal, communication and influencing skills, and highly developed emotional intelligence
An understanding of the principles of the Treaty of Waitangi and how these can be applied
Know how to stay safe when dealing with complex cases, implement coping strategies, and seek support when necessary

Why Us | He aha ai matou?
At NZCL, we're passionate about creating an inclusive workplace that promotes and values diversity, reflecting the communities we serve. If you would like to work in a role that is both rewarding and challenging and would like to make a difference, then we would like to hear from you!
Mena he tangata ngakaunui ana koe ki te tautoko i nga momo tangata, tena pea, kei konei he turanga mou. Tukua mai to tono ki NZCL.
Applications Close | Te katinga o enei whai turanga: 15th November, interviews will take place prior to applications closing.
All applicants must be a NZ Resident/ Citizen or have a valid NZ work permit.

Reference #

29437

Posted on

16 Oct 2024

Closes on

15 Nov 2024 17:00

Location(s)

New Plymouth branch area, Palmerston North branch area

Expertise

Client Services (General), Service Facilitation, Management, Rehabilitation, Respite Care, Mental Health & Wellness

Job level(s)

1 - 3 years of experience, 3 - 5 years of experience

Work type(s)

Permanent full-time

We regret to inform you that this job opportunity is no longer available as it has expired

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