Apply for Service Facilitator Role at Healthcare of New Zealand

New Zealand Job Openings

Healthcare of New Zealand

Service Facilitator

Albany

FULL TIME

November 3, 2024

Ready for a meaningful career? Join Health Care New Zealand, our nation's largest home and community support provider. You'll be making a real difference in the lives of New Zealanders by coordinating essential support, empowering them to live independently in their own homes.
Why Us | He aha ai mātou?
Join a rewarding industry where you are contributing to enhancing the lives of others!

Mentorship programme
Online learning platform
Career development opportunities
Company laptop provided
Discounted health insurance
Partnership discounts
Full paid training provided
Option to receive flu vaccine

Who we are | Ko wai mātou
Health Care NZ, brings vital services directly to people's homes and communities. Our dedicated team of skilled professionals ensures that individuals in need, receive high-quality care, promoting independence and safety. Join us in making a positive impact on people's lives!
About the role | He kōrero whakamārama mō tēnei tūranga
Join Our Vibrant Facilitation Team! As a Service Facilitator, you'll play a pivotal role in our Service Centre. Your mission? To provide top-notch phone-based coordination services and exceptional customer support. Whether assisting clients or support workers, you'll be the crucial factor ensuring seamless day-to-day operations. This is a full time permanent role - Monday to Friday 8:30am - 5:00pm based in Tāmaki Makaurau Albany.
Responsibilities include:

Managing phone-based and email enquiries that come through from external stakeholders (our clients, their whanau, our funders) and internal stakeholders (our support workers and service delivery teams)
Coordination of services between support workers and clients
Rostering cover to ensure our clients receive the support they need in the event of a support worker being unavailable to work
Ensuring our customers are placed at the heart of everything you do, striving to deliver the best possible outcomes

What you will bring | Ngā tohungatanga mō tēnei tūranga

Empathy and a genuine interest in helping others
Passion about the Healthcare sector
Proven experience delivering customer service excellence
Confidence in using technology/computer literacy
Exceptional communication and rapport building skills over the phone
A positive, adaptable, and resilient attitude - must work well under pressure in a fast-paced, ever-evolving environment

Health Care NZ is part of the New Zealand Health Group. We're the largest community health, disability, and wellbeing group supporting over 30,000 New Zealanders to get on with making the most of life in their own homes, communities, and workplaces.
If you'd like to make a real difference in people's lives, apply today.
Applications close | Te katinga o tēnei whai tūranga: 15th November 2024 at 5pm. Interviews may take place prior to close date so get in quick!
Apply via the link below to ensure your application will be redirected to the relevant recruitment team.
Only suitable candidates will be contacted for interview

Reference #

30056

Posted on

04 Nov 2024

Closes on

15 Nov 2024 17:00

Location(s)

Auckland CBD office, Albany office

Expertise

Contact Centre, Service Facilitation

Job level(s)

0 - 1 year of experience, 1 - 3 years of experience, 3 - 5 years of experience, 5 - 7 years of experience

Work type(s)

Permanent full-time

We regret to inform you that this job opportunity is no longer available as it has expired

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