Job Title: Service Manager
Role type: Permanent, full time
Location: Wellington central
Salary range: $109,786 to $128,433 depending on skills and experience

Kōrero mō te Tūranga - About the Role
This is a critical role that sits within our Business Technology Information Systems (BTIS) unit in Corporate Services. This team is key to supporting MPI's systems and its internal and external users.
Users and areas that rely on our systems include monitoring of Fisheries observers out in the field through to Food Safety certifications for trade.
You will be managing priorities as they come in, with a strong focus on ensuring these services are available when the businesses need them. Enjoy the fast-paced environment by thinking on your feet and working in the unknown. Actively problem solve for our customers and reap the rewards of a job well done!
Each scenario will present a different challenge enabling you to grow your expertise and find alternative solutions. Work alongside our ICT Business Partners, Infrastructure Services Owners and Vendors in an Informative, practical and outcome focused approach. Actively investigate and analyse business workflows and procedures to identify gaps, risks, and opportunities for improvement which is essential to keeping our systems running efficiently.
The team enjoys making it easier for our customers to do business. If we can enable the business to work faster and smarter, from sitting at a desk or standing in the middle of a field somewhere, then we are doing our job well.

Mōu - About You
You have a can-do attitude and a strong customer focus to support our customers across MPI's ICT services and solutions. Ideally you will have strong experience, at least 2 years, working in a Service Delivery role or similar role.
Due to the nature of this role and the response required, this position will be expected to be performed in the office, 5 days a week.
You will be able to demonstrate the ability to:

• Maintain and proactively build relationships both internally and externally.
• Identify and address ICT operational needs and improvements.
• Communicate clearly and effectively (both orally and in writing) with a wide range of people in different situations to explain and persuade others.
• Analyse technical issues and making business decisions with financial impact.
• Manage queues across multiple mailboxes and prioritise work.
• Update and produce quality user manuals, FAQ's, intranet pages, guidelines and more.
• Develop and implement communication plans and manage the delivery of professional communications.
• Ideally, you will have knowledge of the ITIL framework and working within IT Standards.

Mō tō mātou Rōpū - About the Team
This is a large team of 14, all working with a passion to deliver quality work for MPI. We collaborate daily to make a meaningful difference to help grow and protect New Zealand.
The team is passionate about the advice and guidance it delivers, which is crucial to keeping MPI's systems running effectively and are reliable, secure, and consistent and ensures MPI staff and stakeholders can do their job easily.
We consistently work with our suppliers to improve how these services are delivered to MPI, and to the staff across the business.
We also work closely with our strategic partners and other government agencies to understand what new technologies will be available in the market to assist MPI in achieving its business outcomes.

Mō te Manatū Ahu Matua - About MPI
The Ministry for Primary Industries (MPI) partners with New Zealand's food and fibre sector to be the world's most sustainable provider of high-value food and primary products.

Ngā hua o te mahi i te Manatū Ahu Matua - Benefits of working at MPI

• Annual Wellness payment
• Bi-annual paid eye test and contribution to the costs of corrective lenses/frames
• Mentoring and coaching programmes

Kua rite koe mō tēnei mahi whaitake? - Are you ready to make a difference?

We are committed to being a good partner under Te Tiriti o Waitangi which includes working closely with iwi, hapū, whānau and hāpori.

We aspire to reflect the diverse communities we serve, so we welcome applications from individuals of all backgrounds, and identities. As an organisation, we are committed to making Manatū Ahu Matua Ministry for Primary Industries a great place to work for all.
In your cover letter we'd like to know about you, your values; your interest and motivations for this role; the abilities, strengths, personal attributes and diverse perspectives you will bring to the role and this organisation, which may have also been gained outside of the workforce.
To view the position description and/or apply online, please click “APPLY FOR THIS JOB” or visit the MPI Careers Site. To apply, you must hold the right to work in New Zealand or be eligible to obtain it – click here to find out more about work visa eligibility and options.
Applications close at midnight on Sunday 17th November
If you have any questions about the role, please email Kirsty.Rogers@mpi.govt.nz

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