New Zealand Job Openings
Inland Revenue Department - New Zealand
Service Owner (L1) - Process, Access & Securities and Workflow
October 13, 2024
Mō mātou | About us
Te Tari Taake ‘Inland Revenue’ plays a critical role in improving the economic and social wellbeing of Aotearoa ‘New Zealand.
We are committed to Te Tiriti o Waitangi ‘Treaty of Waitangi’ commitments and using these guiding principles in our work for and with Māori customers and our employees, their whānau, hapū and iwi.
At Inland Revenue (IR), we truly embrace diversity and inclusion and promote a flexible and supportive work environment that meets the needs of our people and business.
Mō te roopu | About the Customer & Compliance Service – Planning Design & Delivery Team CCS-PDD)
Planning Design and Delivery (PDD) is a shared centralised service. Our purpose is to optimise business outcomes, customer experience and the effectiveness and efficiency of Inland Revenue’s operations. We work alongside our business partners in Customer & Compliance Services (CCS), and across IR, to understand our work and change program and be able to support consistent planning and prioritisation of our work. We manage the design and implementations of all changes to IR’s core tax and social policy systems and related business processes.
Mō te tūnga | About the role
Our Service Owners in CCS PDD each have end-to-end responsibility for a service area and team. They also provide leadership in their wider group. Service Owners bring a strong customer improvement focus and champion IR’s customer-centric culture.
This role may be based in any IR location within NZ.
Here is some more detail about the service area we are seeking a Service Owner for.
Process, Access & Securities and Workflow
This Service Owner leads a regionally diverse team that provide a range of service for CSS and IR that includes:
- Ensure that Inland Revenue ARIS Process Library, for current and future process are modelled, updated, and maintained and the impact of process changes are analysed and flagged.
- Build effective relationships across IR’s wider community and work in networked teams.
- Ensuring system access for users of our core START system is adequately managed, maintained and optimised in-line with IR practice access management principles and practices.
- Maintain and optimise workflow and task management functions within our core START system to support IR integrated operational planning and business requirements. Work on the design and delivery of annual changes, legislative and other change initiatives involving these functional areas.
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To join our Service Owner team, we’re looking for people who:
- Are highly customer-centric in their approach to providing solutions and outcomes (at a customer lifecycle or segment level).
- Bring some experience of leading through change and are passionate about supporting people as they learn new and different approaches to their work.
- Have leadership experience, including coaching and developing people to build their capability and deliver better business outcomes.
- Have experience in operational and tactical planning practices and principles.
- Skilled at leading a team who are specialists in their field and often called upon to provide analysis and advice.
- Have experience in working and managing commercial partnership to deliver service offerings.
- Partner well with others to design, deliver and integrate solutions to enhance customer experience and compliance.
- Have good understanding or experience of governance practices and principles.
- Have a sound understanding of ARIS, Service Now and JIRA (or similar platforms) preferred. Makes sound decisions, drawing on your relevant experience and using appropriate tools, frameworks, and approaches.
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Please apply online, attach a copy of your CV and Cover Letter outlining how you meet the role requirements as outlined here and in the attached Role Description.
For specific questions, please email anna.milne@ird.govt.nz
Applications close 5pm, Thursday 24th October 2024.
We’re offering great flexibility, support, and development opportunities unique to you and your aspirations so that you can bring your whole self to work and thrive with us.
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