Thirdera, a Cognizant company, is looking for a highly skilled Engagement Manager - Service Now to join our team!

You can be based anywhere in New Zealand

Thirdera welcomes you to join one of the fastest growing companies and most innovative Service Now partners! We have the most Product Line Achievements in the world. Recently recognized by Service Now as the 2024 Worldwide Workflow Partner of the year and America's Service Provider of the year! Thirdera is looking to bolster our rapidly growing global team with talented individuals who can help us create a better world through digital transformation and optimization of IT infrastructure. We’ve been breaking the status quo since our inception in 2021 – a principle that has driven our global expansion to the point where Thirdera is now recognized as the largest global pure-play Service Now partner. By becoming an Eranaut, you’ll be immersed in a culture that supports your goals, embraces your individuality, and enables your success. Your adventure awaits!

Who are we looking for?

Our Engagement Manager communicates and reiterates Thirdera’s unique approach to fulfilling our client commitments. As the primary point of contact for customer projects, the Engagement Manager ensures the highest level of customer satisfaction; coordinates, manages and ensures completion of all project tasks; and lead status calls, project meetings, and other client and stakeholder meetings to ensure project outcomes are successfully delivered.

The Engagement Manager establishes customer requirement agreements, prepares deliverables, and leads teams to successfully deliver project scope, on budget, and to client satisfaction. The Engagement Manager provides critical, day-to-day support across project teams, the Thirdera cross-functional organization, and the client organization.

We rely on the Engagement Manager to contribute to the growth of our company by building and improving existing methodologies, conducting internal training, and developing best practice improvements.

Requirements:

• 5+ years of professional and project leadership experience
• 10-12 years of experience as an Engagement Manager / Project Manager role with Service Now (professional services experience preferred)
• Project estimation experience and Budget Management
• Ability to clearly communicate to both technical and non-technical stakeholders
• Proven project history maintaining high customer satisfaction in complex environments
• Strong history of problem solving
• Proficient with MS Office and other productivity and project management solutions
• Eligible to work FT for any employer in Canada

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