New Zealand Job Openings
Silver Fern Farms
Site IT Support - Te Aroha
Te Aroha West
FULL TIME
September 17, 2024
This role provides key IT site support services across the Silver Fern Farms Te Aroha plant. You will be responsible for covering hardware, applications, site production systems, telephony, and networking. The role will also help support the IT aspects of the Operation Technologies (OT) that run many of their site production processes, for example SCADA, PLC’s, & Io T devices which are managed by engineers.
Additionally, the role will also assist with IT and site projects, some user training along with some scheduled on-call requirements.
- Assist, coordinate and/or perform hands-on fixes/maintenance on desktops and servers, including installing and upgrading software, installing hardware, implementing backups, configuring systems, applications, networking devices, OT devices
- Proactively engage with end users regarding support issues – provide 24/7 remote support on a scheduled basis
- Actively promote and assist in the improvement of IT service delivery and implementation of IT service management best practices
- Provide technical support, fault diagnostics, and apply fixes to IT systems, services, and hardware used across the sites.
Ōu Pūkenga | About You:
This is a customer-centric role which requires someone who is organised, passionate about resolving issues, and is consciously looking for ways to improve the IT services across the sites.
To be successful you will need to be agile and adaptive to respond to the dynamic working environment and develop strong professional relationships at all levels. Key skills required:
- Experienced in providing technical support including desktops, servers, printers, and networking devices
- Experience with desktop and server operating systems, including Microsoft Windows along with application support, including Microsoft Office applications and Office 365
- Excellent interpersonal skills, with a focus on rapport-building, listening, questioning and documentation skills
- Working knowledge of IT diagnostic tools, techniques, and reference materials
- Demonstrate excellent written, oral, and interpersonal communication skills
- Flexible in order to provide support across both sites and on-call as required
Te Ahurea | Why work at Silver Fern Farms?
At Silver Fern Farms we’re all about Creating Goodness from the Farms the World Needs. Creating goodness is about taking a broader view of what goodness means and how we can create it and the impact in can have. That Goodness is created through the work of our People, the skill & expertise of our Farmers and our customers around the globe. ‘Goodness’ is also about being good to people and communities, animal welfare, and showing care and respect for the environment.
We offer subsidised health and life insurance, discounted offerings with major retailers, the opportunity to continuously learn and develop and we support a work life balance with our flexible work policy.
Tono Mai | To Apply:
We assess applications as they are received so submit your application via our Careers Website today. Applications close 6th October
Silver Fern Farms welcomes people from all backgrounds and walks of life. We are proud to have a diverse and inclusive environment and are committed to providing equal opportunities for all team members and applicants. Come and create goodness together with us.
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