Frontline Station Support Officer!

Based at Hamilton Central Police Station

Remuneration starting from $69,337 (full time equivalent)

Police Employee

Permanent/Full Time

Multiple Positions Available

Nationally Advertised Vacancy

Job Requisition Number: 4996494

Mō te tūnga | About the role

Station Support Officers (SSO) are pivotal to the efficient and effective delivery of front counter and back office services within a police station.

The role of Frontline Station Support Officer is to provide customer service for our Front Counter based at the Hamilton Central Police Station. Every day you will be dealing with challenging situations which will need to be approached with professionalism, respect, empathy and in a positive manner. You will be welcoming customers into the station and ensuring their enquiries are understood and handled appropriately, this accounts for around sixty percent of the SSO role.

Another function of the role is administration support which functions may include the management exhibit, drug and found property stores, assembling Court files for initial hearings, ordering of supplies, managing courier deliveries, and acting as a general font of knowledge for the smooth operation of the station. The successful applicant must have sound computer skills and ability to learn new systems and applications.

Key Accountabilities:
Dealing with challenging circumstances in a customer services environment

Managing challenging situations involving members of the public in a professional, respectful, and empathetic manner.

Recording of complaints from members of the public, answering general inquiries and performing reception duties such managing contractor / visitor access.

Strong Organisational skills with the ability to multitask.

Typing speed and accuracy.

Excellent verbal and written communication skills

Available to work on Weekends and Public Holidays on request

He aha taau e kawe mai | What you’ll bring

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

A sound knowledge of computer applications, in particular NIA and Microsoft suites

Outstanding customer service skills and the ability to work hard in a team environment

Prioritise workflow

Manage time effectively to complete multiple files and meet deadlines

Professionalism - Taking pride in representing Police and making a difference in the communities we serve

Supportive of one another - Supporting our colleagues across every function and level of Police

Whakaritenga motuhake | Special requirements

Must complete and pass, a typing test (of at least 30 words per minute, with at least 70% accuracy) if successful to the interview phase

This role is set at Individual Contributor level , this means your key purpose is “to deliver or enable others to deliver Our Business”.

To view the position description for this role please copy and paste this link into a new browser:

https://www.police.govt.nz/sites/default/files/pd/10-2024/frontline_station_support_officer.pdf

Mo tātou | About us

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work you’ll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.

To view more detailed information about our recruitment process along with further details about requirements please click below link:

Applicant Information Pack (External)

Tono ināianei | Apply now

If this position sounds like you, click apply now and submit a tailored CV. You will be required to submit an application form. Before confirmation of hire, pre-employment checks will be undertaken which include reference, drug and alcohol testing and police vetting prior to any written offer being made.

For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers

All applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.

Utu ā-tau | Salary

This position is covered by a collective agreement and salary will commence between $69,337 and $72,430 dependent on skills and experience relevant to the role.

Please note: Deadline for applications is 5:00 pm on Tuesday 12 November 2024. Applications may be reviewed prior to the close date as well as contact made with candidates.

If you have any questions about this vacancy, please contact: wolf.ahsue@police.govt.nz