New Zealand Job Openings

New Zealand Tertiary College

Student Support Team Member - Remote

September 17, 2024

Work options: Remote

Fully WFH role – enjoy work-life balance by avoiding traffic/travel time!
Wonderful opportunity to advance your career in education
Join a highly reputable education provider

New Zealand Tertiary College (NZTC) provides high-quality education to early childhood and healthcare students in New Zealand and around the world. For over 40 years, NZTC has been providing comprehensive and professional study programs to enable our students to excel in their chosen fields. We are committed to enabling our students’ access to outstanding education offered via flexible technology-enhanced modes of learning that support lifelong learning journeys.
To learn more about us, please visit https://www.nztertiarycollege.ac.nz/
About the Role
You will play a key role in supporting all students while ensuring NZTC’s highly reputable profile is continually raised nationally and internationally.
Key responsibilities include:

Student Support: Offer individualized support, including managing support calls, responding to queries promptly, guiding students to internal & external resources; Manage emergency processes for international students, ensure they meet course requirements, and assist with international tutorials.
Administrative Services: Maintain student records, handle requests such as withdrawals and re-enrollments, and provide necessary administrative support related to student programs.
Program and Enrollment Support: Assist with student enrollment processes, including interviews and health follow-ups, and support students through Program Board procedures.
Communication: Communicate effectively with students and college staff, handle student feedback, support the documentation for the ‘Code’, and promote NZTC services as needed.

About You

1-2 years experience in student services / administrative role
Excellent verbal and written communication skills
Strong customer focus and administrative skills
Able to work independently and make decisions under minimal supervision.
Ability to handle confidential information with discretion, as appropriate, and work independently and make decisions under minimal supervision.
Strong organizational skills, problem-solving skills and attention to detail.
Proficiency is MS Office, Sharepoint, Outlook and CRM Systems

Why work with us

Join a highly reputable education provider
Fully WFH role– enjoy work-life balance by avoiding traffic/travel time!
Wonderful opportunity to advance your career in sales/education

Our application process:
If you are ready for a new challenge, please hit “apply” and include your CV and a cover letter detailing why you are the best person for this role.
Questions about your identity help us appreciate the diversity of individuals looking to work at UP Education, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students. These are voluntary disclosures and candidates can elect not to answer these questions.
We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.

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