Company Description
Ko wai mātou - About us:
Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.

Job Description
He aha te tūranga - About the role:
St John is New Zealand's leading medical alarm provider and is recommended most often by GPs. The technology we use is amongst the very best and ensures people get the help they need quickly.
Provide high-quality alarm monitoring and alarm fault resolution services to our customers. St John Medical alarms not only help seniors and people with disabilities to continue enjoying their independence, we also monitor lone workers to insure they are always safe.
The Monitoring Team is responsible for providing consistent, reliable and high-quality alarm monitoring and alarm fault resolution services to our customers and for effectively coordinating responses to activations.
This is a permanent part-time role working 16 hours per week, Saturday - Sunday 0700-1530

Qualifications
Ko wai koe - About you:
To be successful in this role, you will have:

• Call centre experience and a proven record of providing excellent customer service,
• The ability to build and maintain strong relationships using clear and effective communication;
• The aptitude to work in a fast-paced and changing environment;
• Energy, drive and initiative and be a team player;
• The ability to work autonomously and maintain our core values including being open and honest, doing the right thing and working side by side.

Additional Information
Me pēhea te tuku tono - How to apply
Click ‘Apply’ before applications close on 22nd September 2024
For further information please contact Cheru Pillay on 027 215 0197 for a confidential discussion.
At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.
E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rereketanga o ia tāngata ki te haramai. E āwhinatia e mātou i ngā whakaaro rereke, kia mahi pai i roto i ngā hāpori katoa. Ko ta mātou nei haepapa, kia hangaia tātahi āhuru mōwai mā tātou, kia mahi haumaru ai.
If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.
Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.