• Making a significant difference in people’s lives, often in a time of crisis
• Exciting, supportive team environment
• Salary Range is $60,512.12, increasing to $72,614.54 upon successfully completing training and assessment (12 months).

Mō tēnei tūranga - About the role

***PLEASE NOTE: We are recruiting for Trainee Dispatcher roles starting 14 February 2025. Our goal is to complete all pre-employment checks before the Christmas break begins. This will ensure our successful candidates have the required notice period before starting with us***

Do you have what it takes to answer 111 emergency calls and non-emergency requests? Do you thrive while multi-tasking under pressure and operating several computer-based systems simultaneously?

Fire and Emergency New Zealand has three emergency Communications Centres based in Christchurch (Southern), Wellington (Central), and Auckland (Northern). The primary role of the Centres is to act as the first point of contact for the public with Fire and Emergency New Zealand.

Are you interested in working within a national, dynamic, interactive team gathering information for responding crews so they are prepared on arrival at incidents? Are you keen to have a job where no two days are the same, where you can make a difference and proudly wear the uniform?

Then join a vibrant and energised group of highly trained professionals dedicated to making a positive difference to communities in New Zealand.

We want to hear from you if you seek permanent full-time employment with career growth and advancement potential.

Fire and Emergency New Zealand – protecting and preserving lives, property, and the environment.

• Eight-day roster, two 12-hour day shifts, then two 12-hour night shifts followed by four days off.
• Six weeks of training followed by intensive mentoring and support, NZQA qualifications.

The training salary is $60, 512.12, increasing to $72,614.54 upon successfully completing training and assessment (usually within 12 months).

The role commences with an induction day on Friday 14 February 2025, followed by a training course commencing from Monday 17 February 2025. The first week of training will be held at the Fire and Emergency New Zealand National Training Centre in Rotorua, followed by three weeks training at the Northern Communications Centre in Auckland. Travel and accommodation costs in Rotorua and for non-Auckland based personnel during the Auckland training will be met by Fire and Emergency New Zealand.

Ko tāu nā i tēnei tūranga - What you’ll bring to the role:

• Good geographic knowledge of New Zealand
• Proven ability to work constructively and cooperatively within a team environment.
• touch type quickly and accurately while listening to callers (45wpm minimum)
• Have empathy with callers who may be distressed.
• The ability to actively listen and process critical information whilst at times distracted.
• Control stressful situations in a calm and concise manner
• Dispatch and maintain communications with multiple resources at incidents.
• Perform a variety of support duties related to emergency and non-emergency events.

• Have a high degree of situational awareness while managing multiple competing priorities
• Work a variety of rostered shifts, including days, nights, weekends and public holidays.

Dispatchers operate in a 24/7 Emergency Service environment. Working in a small, close-knit team, your primary responsibility will be receiving emergency 111 and non-emergency calls and dispatching appropriate Fire and Emergency responses. You will have daily contact with a wide range of people, including members of the public, firefighters, other emergency services and government agencies.

We seek Dispatchers to join our Communication Centres in Wellington, Auckland and Christchurch. These are full-time permanent positions and include the opportunity for paid overtime after initial training and assessment.

To learn more, look at the information and video on the link below.

Refer to the Fire and Emergency Com Cen Facebook page for more information, including videos.

https://www.facebook.com/fireandemergencynzcomcen/

https://www.facebook.com/fireandemergencynzcomcen/videos/role-of-a-fire-and-emergency-communicator-dispatcher/2297004007073881/

Ko wai mātou - Who are we?

Fire and Emergency New Zealand is a Crown Entity responsible for reducing unwanted fires, responding to structural and vegetation fires and other emergencies including motor vehicle crashes, medical emergencies, hazardous substance-related incidents, and natural disasters, and supporting increased community resilience.

Our vision is to build stronger communities and protect what matters most to the people within them. We are proud to be recognised as New Zealand’s most trusted public sector agency. Our values reflect what our people believe is core to who we are and the organisation we aspire to be.

• We Do the Right Thing – Kia Tika
• We Serve and Support – Manaakitanga
• We Are Better Together – Whanaungatanga
• We Strive to Improve – Auahatanga

Ko te tono mai - How to apply:

Come join us - we are excited about the future of Fire and Emergency New Zealand, and we’d love you to be part of it! We value diversity as a strength and welcome applicants that can help bring a difference to our organisation.

If this sounds like you, apply now. To download a copy of our position description please visit our vacancy page on our Fire Jobs website.

If you have any specific questions about this role please email nhqjobs@fireandemergency.nz

However please note, that applications sent via email will not be accepted.

*** IMPORTANT: Applicants must indicate a location preference in their cover letter (please indicate Auckland, Wellington, Christchurch or a combination of these locations) ***

Applications close at 11:30 pm on Monday 11 November 2024. We will assess applications as they are received, so we encourage you to submit your application at your earliest convenience. Applications by email will not be accepted.

Please note: Eligibility to work in New Zealand is mandatory for this role.
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