Nigeria Job Openings
eClinic and Diagnostic Limited
Customer Care Representative
Abuja
FULL TIME
October 15, 2024
E-Clinic & Diagnostic Limited is a premier healthcare provider based in Abuja, Nigeria, specializing in diagnostic services and clinical care. Established with a focus on offering cutting-edge medical diagnostics, the clinic utilizes state-of-the-art technology to deliver highly accurate and efficient laboratory, radiological, and therapeutic services.
We are recruiting to fill the position below:
Job Position: Customer Care Representative
Job Location: Wuse 2 ,Abuja (FCT)
Employment Type: Full-time
Job Responsibilties
Interested and qualified candidates should send their Resume to: career@eclinic.ng using the Job Position as the subject of the mail.
We are recruiting to fill the position below:
Job Position: Customer Care Representative
Job Location: Wuse 2 ,Abuja (FCT)
Employment Type: Full-time
Job Responsibilties
- Welcome patients and visitors, ensuring they feel comfortable and attended to.
- Manage appointment bookings, cancellations, and rescheduling, both in person and via phone or email.
- Handle billing inquiries, process payments, and issue receipts.
- Address patient concerns or complaints professionally and escalate to management if necessary.
- Ensure proper documentation and confidentiality of patient information.
- Assist patients with registration, verifying necessary documents, and updating patient records.
- Provide accurate information about the clinic's services, policies, and procedures to patients and visitors.
- Guide patients to the appropriate department or personnel based on their needs.
- Liaise with doctors, lab technicians, and other departments to ensure smooth workflow and communication.
- Perform basic administrative duties such as filing, answering phones, and managing emails.
- Bachelor's Degree in Arts, Humanities, or relevant fields.
- Minimum of two years of experience in customer service or a similar role, preferably in a healthcare setting.
- Excellent verbal and written communication skills, with the ability to interact professionally with patients and staff.
- Strong interpersonal skills, a patient-centered approach, and the ability to handle inquiries and complaints effectively.
- Ability to multitask, manage appointments, and maintain accurate records efficiently.
- Proficiency in using computer systems, including scheduling software, billing systems, and MS Office applications.
- Ability to resolve patient concerns and escalate issues when necessary.
- Accuracy in handling patient data, billing, and administrative tasks.
- Must present a neat, polite, and courteous demeanor.
- Must handle a fast-paced environment, especially during peak clinic hours.
Interested and qualified candidates should send their Resume to: career@eclinic.ng using the Job Position as the subject of the mail.
We regret to inform you that this job opportunity is no longer available as it has expired
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