Nigeria Job Openings
Mai Shayi Coffee
Customer Service Representative
Lagos
FULL TIME
October 30, 2024
Mai Shayi Coffee Roasters Limited is a premier specialty coffee brand in Nigeria, renowned for its end-to-end involvement in the coffee value chain. From cultivating Arabica coffee in Jos, Plateau state, to meticulous processing and batch-roasting, we promise an unparalleled coffee experience. As a forward-thinking company, our footprint extends from cafes in Lagos and Abuja to our two arabica coffee farms, a cooperative of 141 farmers, and a dedicated roastery supplying premium coffee for both retail and B2B avenues. With our expansion, we seek a skilled and detail-oriented Internal Auditor to ensure the integrity of our financial operations and compliance with legal regulations.
We are recruiting to fill the position below:
Job Position: Customer Service Representative
Job Location: Victoria Island, Lagos
Employment Type: Full-time
Responsibilities
Method of Application
Interested and qualified candidates should send their CV and attached Credentials to: kayode@maishayicoffee.com using the Job Position as the subject of the email.
Note
We are recruiting to fill the position below:
Job Position: Customer Service Representative
Job Location: Victoria Island, Lagos
Employment Type: Full-time
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- First degree (HND/BSC or Equivalent) in a relevant field.
- Proven customer support experience or experience as a Client Service Representative.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Ready to work 6 days in a week.
Method of Application
Interested and qualified candidates should send their CV and attached Credentials to: kayode@maishayicoffee.com using the Job Position as the subject of the email.
Note
- For further inquiries, please contact us at 08034467509.
- We look forward to receiving your applications and meeting talented professionals who are passionate about the coffee industry.
- Join our team at Mai Shayi Coffee Roasters Limited and be part of our exciting journey.
We regret to inform you that this job opportunity is no longer available as it has expired
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