Join a Fast-Growing Web3 Startup as a Freelance Customer Support Agent
At Ether Mail, we are pioneering the first Web 3.0 Email solution, providing anonymous and encrypted wallet-to-wallet communication. Our mission is to give users full control, ownership, and sovereignty over their inboxes. By merging the best of blockchain technologies with traditional email, we've attracted hundreds of thousands of users globally since our launch.
We're looking for a Freelance Customer Support Agent to assist our users with account-related issues in the Web3 space. If you're passionate about helping people, solving problems, and working with cutting-edge technology, this role is for you!


What you'll do:

• Provide clear, helpful responses to user inquiries via email in English.
• Review and verify users' account details to resolve issues.
• Use pre-written templates for common questions to streamline support.
• Escalate technical problems to the IT team when necessary.
• Update records, such as user details or issue logs, in Excel as required.

What We're Looking for:

• Fluent in English (spoken and written).
• Experience in customer support, preferably with a background in Web3 or blockchain.
• Strong written communication skills with an ability to convey information clearly.
• Problem-solving mindset with great attention to detail.
• Patience and a friendly attitude when handling user queries.
• Ability to work efficiently and manage time across multiple requests.

Additional Details:

• This is a freelance, hourly-paid role with a maximum rate of €5 per hour.
• You'll be working approximately 5 hours per day, 5 days a week.
• The monthly budget is capped at €500.
• We prefer candidates located in Vietnam (+7h GMT), India (+3.5h GMT), or Nigeria (-1h GMT), as these are regions where many of our users are based.

HOW TO APPLY:

Please send us your CV along with a cover letter responding to the following questions:

• Do you have previous experience in customer support? If yes, please describe your role and responsibilities.
• What is your level of understanding or experience with Web3 technologies? Please give a brief explanation.
• Are you comfortable checking user accounts, updating Excel files, and reporting issues to IT? Can you share an example from your experience?
• How comfortable are you with communicating with other teams and reporting issues or updates? Can you provide an example from your past experience?

We look forward to hearing from you!