Nigeria Job Openings

ROVEDANA LIMITED

Level 1 Software Engineer

Lagos

FULL TIME

September 19, 2024

Job Title: Level 1 Software Engineer (Technical Support)
Sector: IT Consultancy (Software Engineering)
Location: Lagos, Nigeria
Salary: 400,000 Naira Net Monthly
Benefits: Very competitive
Job Responsibilities:

Basic Troubleshooting: Respond to user-reported issues by diagnosing and resolving common software problems.
Incident Assessment and Response: They assess the severity and impact of reported
incidents and prioritize them based on urgency to avoid service disruption.
User Assistance: They guide users on how to use the software, navigate features,
and troubleshoot basic issues.
Ticket Management: Log user inquiries and issues, and update ticket status while
ensuring timely resolution.
Documentation: Update knowledge base articles, FAQs, and user guides to reflect resolved issues and best practices. Based on this good practice, we have seen tremendous improvements in our resolution time.
Escalation: Escalate complex or unresolved issues to Level 2 support or higher-tier specialists.
License usage and renewal: they monitor licensing and renewals to avoid disruption of business operations.
User onboarding and off-boarding: as this is a high-risk area, we keep a close eye on this to avoid unauthorized access to software and applications.

Key Requirements:

HND/BSc; qualifications in software engineering, computer engineering, computer science or any relevant courses.
A minimum of 1-3 years work experience as a software engineer or level 1 technical support engineer.
Previous experience working with a notable IT consultancy company is preferred
Familiarity and the use of any of the following technologies/tools;
Web Applications: HTML, CSS, Java Script, React.js, Angular
Backend Development: Java, Python, Node.js, ASP.NET
Database: SQL (My SQL and Postgre SQL), No SQL (Mongo DB), Oracle
Dev Ops: Git, Docker, Kubernetes, Jenkins, Grafana, AWS, MS Azure, Google Cloud

Platform

Good customer relationship and communication skills
Technical problem solving skills

How to Apply:
Interested candidates should apply by sending their CVs to the email provided;
Job Type: Full-time
Pay: From ₦400,000.00 per month

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