Nigeria Job Openings

MKOBO MICROFINANCE BANK
Operations / Customer Success Officer
Lagos
FULL TIME
October 14, 2024
We are recruiting to fill the position below:
Job Position: Operations / Customer Success Officer
Job Location: Lagos, Nigeria
Employment Type: Full Time
Job function: Operations
The Role
- As the Customer Success Associate, you are the first contact for our members/customers.
- You are saddled with the responsibility of ensuring that our Customer receive prompt and professional support experience anytime they contact Mkobo. This will include taking ownership of issues and liaising with other teams to troubleshoot and help resolve them.
- Provide seamless customer experience to our customers
- Engage and build customer loyalty by going the extra mile to ensure our Customers achieve their goals with our products.
- Respond to customers' requests via email, phone and other digital channels
- Interface with internal stakeholders to ensure effective resolution process for customers/stakeholders
- Maintain knowledge of all our products, services, and customer service policies
- Ensure all customer interactions are documented on the helpdesk management tool
- Explain simply and clearly in response to customer questions and ensure it understood by the Customer
- Recommend new services/solutions and/or make suggestions for improvements by identifying relevant features and benefits
- Provide support and training to new Customers during the onboarding process
- Interface with other teams in order to help resolve Customer issues in a timely manner
- Escalate issues that cannot be resolved on first call resolution(FCR) to the backend and follow up on a resolution.
- Candidates should possess a minimum of a Bachelor's Degree from a recognised institution.
- Must have 2 - 3 years of experience.
- Previous customer service experience is a plus
- Good command of written and verbal English
- Friendly and welcoming manner with clients and other members of the customer service team
- Excellent organisational and multitasking skills
- Ability to maintain a calm and polite manner in stressful situations
- Willingness to cooperate with customers and management to resolve any issues that may arise
- Action-Oriented and should be able to follow up on feedback to ensure positive outcomes.
- Familiarity with any (CRM) system
- Ability to understand and explain complex concepts in a clear, simple manner to customers
- Passion for delivering amazing customer experience
- Good time management skills and ability to work under pressure
- Communication
- Critical thinkin
- Problem solving
- Computer literate
New Job Alerts
ST MARY DEDICATION BRITISH INTERNATIONAL SCHOOL
Sales Representative
Benin City
FULL TIME
November 26, 2024
View Job Description
CBM Christoffel-Blindenmission Christian Blind Mission e.V
Driver/Logistics Assistant - BMZ TDA Project
Abuja
November 26, 2024
View Job DescriptionCBM Christoffel-Blindenmission Christian Blind Mission e.V
Humanitarian Programme Officer - BMZ-TDA Project
Abuja
November 26, 2024
View Job Description

Looking for similar job?

IRecruiters Africa
Operations Officer
Lagos
FULL TIME & CONTRACT
October 7, 2024
View Job Description
IHS Towers
Manager, Regional Technical Operations
Lagos
FULL TIME
October 5, 2024
View Job Description
British American Tobacco
Global Graduate Programme in Operations
Ibadan
CONTRACT
October 5, 2024
View Job DescriptionElkins Marine Training International Nigeria (EMTIN)
Administrative Manager (Operations)
FULL TIME
October 7, 2024
View Job DescriptionSee What’s New: MKOBO MICROFINANCE BANK Job Opportunities

MKOBO MICROFINANCE BANK
MKOBO Microfinance Bank Recruitment for Account Personnel (Fresh Graduate)
Lagos
November 14, 2024
View Job Description
MKOBO MICROFINANCE BANK
Operations / Customer Success Officer
Lagos
FULL TIME
October 11, 2024
View Job Description
MKOBO MICROFINANCE BANK
Internal Control Officer
Lagos
FULL TIME
October 1, 2024
View Job DescriptionNew Job Alerts
ST MARY DEDICATION BRITISH INTERNATIONAL SCHOOL
Sales Representative
Benin City
FULL TIME
November 26, 2024
View Job Description
CBM Christoffel-Blindenmission Christian Blind Mission e.V
Driver/Logistics Assistant - BMZ TDA Project
Abuja
November 26, 2024
View Job DescriptionCBM Christoffel-Blindenmission Christian Blind Mission e.V
Humanitarian Programme Officer - BMZ-TDA Project
Abuja
November 26, 2024
View Job Description
