Sun Fi is an energy financial technology platform that connects people who want solar energy access to payment plans that match their needs. We work with qualified third-party installers to access easier and faster.
We are recruiting to fill the position below:
Job Position: Customer Success Intern
Job Location: Lagos, Nigeria
Job type: Full-time
About the Role

• We are looking for a Customer Success Intern with superior oral & written communication skills and an unrelenting passion for customer satisfaction to join our team.
• As the Customer Success Intern, you will work directly with customers to meet their needs, answer their questions, collaborate with teammates and provide support across a number of communication channels.

Responsibilities
Project 960 engagement:

• Advising clients on possible optimized solutions.
• Acknowledging and resolving customer complaints.
• Proactively communicating with customers through various channels.
• Logging and processing support calls
• Effectively keeping records of customer interactions, transactions, comments, and complaints using select CRM tools
• Make recommendations to management to improve customer experience

Specific inbound requests:

• Responding promptly to customer inquiries.
• Knowing our offerings inside and out so that you can answer questions and recommend fixes.

Ad hoc responsibilities:

• Communicating, coordinating, and collaborating with colleagues and other stakeholders as necessary.
• Providing feedback on the efficiency of the customer service process.
• Other assigned responsibilities that may be a priority for the team from time to time

Requirements

• Candidates should possess a B.Sc / HND holder in Business related course
• 6 Months - 1 Year of experience in customer service
• Customer support experience will be an added advantage
• Excellent written, oral and presentation skills
• Demonstrated ability to build and sustain strong relationships
• Ability to use Google Suites and digital support tools, including CRM tools

Skills and Other Requirements:

• Customer support skills
• Strong ability to run issues to ground timely and satisfactorily
• Proficiency in Google Suites especially Excel sheets
• Attention to detail
• Time Management Skills
• Collaboration Skills
• Empathy
• Excellent oral communication skills
• Positive attitude
• Quick learner
• Good interpersonal skills (developed by working in similar or relevant roles)
• Ability to multi-task and take on additional responsibilities in line with team objectives

Method of Application
Interested and qualified candidates should submit their CV to: careers@sunfi.co using the Job Position as the subject of the email.