Join our Swedish team as a Customer Advisor! We are a team with a high level of openness and good atmosphere, where collaboration is characterized by a great dedication to our customers and colleagues. Together, we strive to enhance customer satisfaction by sharing knowledge and working collaboratively.
We serve customers from several different countries. Therefore, our team is divided into different responsibilities; Denmark, Sweden, Finland, Norway, Spain, and Germany.
In 2023, we were on the podium in an award for the best customer service conducted by the Norwegian Customer Service Index. They have no jury, so it is our customers who have provided feedback, and we are among the top three in the category "Best Customer Service - Bank"!
Would you like to help us maintain our top position in the future too?
About the role:
We assist all our customers with various questions about their customer relationship. You will help and guide our customers via telephone, email, and chat. In this position, you will gain good insight into our products, how the bank operates, and become adept at creating good customer experiences. It will also require collaboration with other departments to solve our customers' various challenges.
Main tasks:

• Responding to our Swedish customer inquiries in all channels (phone - email - chat)
• Outgoing calls
• Customer service and follow-up of new and existing customers
  
• Provide customers with guidance and information about our products and services
• Be a driver for increased self-service

We are looking for someone who:

• Can communicate clearly both in writing and orally in Swedish and English. German, Spanish, or one of the other Nordic languages is a plus.
• You can demonstrate good system understanding and good data skills

Practical information:
Start: As soon as possible
Location: Snarøyveien 36, Fornebu
Form of employment: Full-time
Working hours: Core hours between 09-15
Application deadline: 23.09.2024
Take the chance and join us on a developing journey with us at the bank with big and fast .
We strive for diversity of knowledge and experiences among our employees and welcome all applicants who are qualified for the position. We are committed to a recruitment process free from discrimination that provides equal opportunities for all.


What happens when you have submitted your application?
The number of steps in the recruitment process may vary depending on the position you are applying for, but we always try to keep the process as short and concise as possible, to protect your application experience. Typically, you can expect two interviews before reference and background checks. You can read more about how our recruitment process works in the FAQ.

If you have any questions or concerns about the position, please contact the responsible recruiter.
We look forward to receiving your application!

NOBA Bank protects your privacy and, with reference to the GDPR, would like to ask you not to include any sensitive personal data in your application. Examples of sensitive personal data can be information about ethnic origin, political opinions, religious beliefs or information about your health, such as sick leave. If you have protected personal information, please inform the responsible recruiter so that we can handle your personal data correctly.