Director of Group Accounting
Oslo, Norway
Puzzel: The Low-Down
Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact center, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.
With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics, growing rapidly in the UK and expanding into the Netherlands and Finland in 2024, but our ambition is to become the clear European market-leader in the coming years
Why we’re proud

• 2024 CX Awards Winner, ‘Best Mid-Market Contact Center Platform’
• Puzzel was recognised as the 'most innovative European-founded CCaa S provider' and top 3 globally by Frost & Sullivan in 2023
• Best Practices Company of the Year 2023
• Consistently high Glassdoor rating
• 2023 customer NPS score of 37
• Puzzel places high importance on work-life balance and flexible working hours - as recognised by Flexa, placing 25th out of all companies they partner with in 2023!
• We are working with Mercer on salary benchmarking, to ensure pay equality and market competitiveness

Key Data Points

• €50m revenue in FY 2023 (up from €45m in 2022)
• Currently ~255 employees
• Used by more than 1100 businesses across 40 countries
• Servicing ~60,000 customer service agents on a daily basis + 800 million customer interactions yearly

What you'll do
As Director of Group Accounting, you will have a central role, with responsibility for the Group’s statutory financial reporting across our 4 entities, cash flow, IFRS, transfer pricing, and taxation in an international company. You will be an instrumental part of the Finance Management team, working closely for and with the group’s CFO, the FP&A Director, Billing & Collections team, CSR Manager, the Accounting team and the Finance Systems & BI team.
The position is located at the company’s HQ in Oslo and reports to the Group CFO.
Responsibilities:

• Professional responsibility for IFRS, transfer pricing, VAT, and international taxation.
• Responsible for the Group’s consolidation process
• Responsible for the annual standalone and consolidated statutory financial statements for all companies in the Group in accordance with IFRS, and ensure that statutory compliance matters are properly attended.
• Responsible for international taxation in the group including standalone and consolidated tax calculations.
• Responsible for oversight of (and where appropriate the creation of) the tax returns for all companies in the Group in accordance with each country’s tax legislation.
• Responsibility for oversight of the audit process across the Group.
• Cash flow reporting and forecasting for the Group.
• Actively lead and take responsibility for improvement work and further development of accounting procedures and internal control processes for the group.
• Participation in monthly reporting, with specific responsibility for consolidation, both internally and externally
• Support the Corporate Sustainability Manager in the development of sustainability reporting.
• Participate in M&A processes regarding tax and accounting related matters.
• Assisting CFO in ad-hoc projects.

The must haves

• Solid professional education, preferably a Master's degree in accounting/audit/finance or related fields.
• A minimum of 5-7 years of relevant working experience.
• Strong experience with accounting (IFRS), consolidation, tax, and internal control.
• Fluent in English and Norwegian, both oral and written language.
• Experience in an audit or tax advisory firm (doesn’t have to be Big 4 though)
• Experience with multi-entity and multi-country consolidated reporting
• Advanced Excel
• Power BI

The nice to haves

• Experience in reporting and taxation across Nordics, Netherlands and UK
• MS Dynamics 365, Maestro, Netsuite and/or Jedox experience
• People supervision/management experience (for future progression opportunities)
• Financial Systems & BI Reporting expertise

The location
This role will be based in our Oslo HQ, with expectations of 2-3 days/week in the office.
What’s In it for You?

• Competitive, industry benchmarked fixed salary + bonus
• Flexible, hybrid approach to working; split your time between the office and home
• You get to be part of a fun, driven and supportive team
• Gift on your birthday
• Annual Summer and Christmas parties
• Excellent development opportunities and a great company culture

What to expect from the interview process

• Screening call with Talent Acquisition
• 1st interview with CFO via Teams
• 2nd stage: psychometric assessments (+ potentially technical assessment TBC)
• Final interview with CFO in person, to be held 18-20th September

Puzzel Values

• Built on Trust – trust is an intrinsic Nordic value, upon which Puzzel has been built. We trust each other and our customers and partners trust us.
• Stronger Together – working together in a genuinely collaborative way, with a shared purpose, we have an empowered organisation that is better equipped to delight customers and partners.
• Stay Hungry – have a continuous hunger to raise our game, innovate and be the best we can be professionally.

Diversity & Inclusion
We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background.
Whilst we are proud to already have a diverse workforce from across the globe, we are aware that things could always be improved – for example, we currently have a ratio of female 26:74 male employees, which whilst not uncommon for the tech industry (average in Saa S is 26% female), it’s far from ideal. So, what are we doing to improve this?

• Our Global Leadership Team (C-suite) has shifted from 100% male to 50 male: 50 female in the past 18 months.
• We have increased our % of female hires from 23.6% in 2021 to 38.5% in 2023.
• We are partnering with the likes of Flexa, who have significantly higher-than-average talent pools of candidates from diverse backgrounds.
• We are working with State Employment initiatives in Norway and Sweden to bring candidates through internship/apprenticeship routes and are investigating similar initiatives in the UK and Bulgaria.
• By raising awareness and transparency, we are hoping to further attract a diverse workforce.

We are continuously striving to foster an inclusive and diverse environment, where everyone is celebrated for who they are. If there is anything we can do to support you in the interview process, or beyond, please let us know.
One Last Thing
Even if you feel you are only a 75% match for this role, we still want to hear from you. This list is purely indicative. Skills can always be learnt.
Please note that we are not able to provide sponsorship for this role, so you must have eligibility to work in the country you are applying for.
By applying you accept the terms of our Privacy Notice which can be found on our website. Puzzel are not considering candidates that do not have a work permit in the country we are hiring in.