Norway Job Openings

Hurtigruten

Norwegian Support Services Specialist

PART TIME

August 23, 2024

Are you detail-oriented, organized, and passionate about delivering top-notch support? We’re looking for a Support Services Specialist to play a crucial role in ensuring our back-office operations run seamlessly.
Join Our Team as a Norwegian Support Services Fulfillment Specialist!
What You’ll Do:

Refund Request Pro: Process refund requests swiftly and accurately, ensuring customer satisfaction.
Back Office Guru: Tackle invoicing tasks with precision and keep our financials in check.
Customer Care Champion: Handle multiple customer-facing mailboxes, providing prompt and professional responses to inquiries.
Loyalty Program Navigator: Address customer inquiries, resolve loyalty-related issues, and handle any technical challenges associated with the program.

Other daily tasks:

Travel Documentation Expert: Manage and send out invoices, itineraries, and all relevant travel documents to ensure smooth journeys.
Manifest Maestro: Efficiently handle ship manifests, ensuring everything is in perfect order for every voyage.
Medical Screening Facilitator: Collaborate with our medical partner to assist with the medical screening process.
Customer Profile Curator: Keep our customer profiles accurate and up to date.
Web Booking Specialist: Assist with service web bookings, ensuring a flawless experience for our customers.
Analytics Partner: Review various reports, analyze errors, and implement solutions to maintain our high standards.

Why You’ll Love It Here:

Be part of a dynamic team where your contributions matter
Enjoy a role that offers variety, from administrative tasks to customer interactions
Work in an environment that values precision and excellence

Requirements:

Fluent in written Norwegian - level B2
Fluent in English
1 year of experience in a business administration role covering aftercare of a sales process
College education
Competent with Microsoft Excel and Word

Join Our Team and Dive into the Perks!
At Hurtigruten, we believe in making work as exciting as it can be. Here's what we offer:

Time to Unwind Say hello to 6 extra days off on top of your 28-day annual vacation. Your well-being matters!
Stay Fit, Stay Insured Enjoy a flexible benefits package that includes sports compensation. Stay active, stay healthy! Or we've got you covered with extra health insurance. Your health is our priority.
Learn and Grow Get support for your language learning journey. Expand your horizons with us.
Success Breeds Rewards Your hard work pays off with commission based on your sales. Your success, your earnings!
Voyages of a Lifetime Enjoy fantastic staff benefits for our company's voyages. Pack your bags, we're going places!
Positive Vibes Only Immerse yourself in our friendly, positive, and fun atmosphere. Work doesn't have to feel like work!
Ambition Meets Enthusiasm Be surrounded by enthusiastic and ambitious colleagues. We're all in this together!
Health and Wellness Hit the gym and relax in our sauna right here in the office. Stay fit, stay zen.
Party Time! Join in on different team and company events - Annual Gala, Health Month, and more. Let's celebrate together!
World at Your Feet Experience a truly international working environment and carve your career path. The world is your oyster!
Fuel Your Day Enjoy free tea and coffee. Stay caffeinated, stay productive!

Ready to embark on this exciting journey with us?
Apply now and let's create something amazing together!
Hurtigruten Estonia OÜ is focused on sales and services of its company's amazing products including a wide range of support functions. In the Tallinn office, we have almost 300 employees from over 30 different countries. We are looking for more travel and tourism enthusiasts to join our Team in Tallinn office.
Hurtigruten is the world leader in exploration travel which comes with a responsibility to ensure that sustainability is integrated across all of the operations. It focuses on innovation, technology, and concrete measures to explore as responsibly as possible.

Requirements:

Fluent in written Norwegian
Fluent in English
1 year of experience in a business administration role covering aftercare of a sales process
College education
Competent with Microsoft Excel and Word

We can hire people with EU living and working permits only!
We also offer part-time (minimum 50%)

Play your part

Inspire the Adventure

Make tomorrow better

The undisputed global leader in sustainable inspirational adventure travel — a catalyst for change towards a greener travel industry. Formed in 1893, Hurtigruten Group is the world’s leading adventure travel group. We have 2,400+ employees worldwide, representing more than 50 nationalities. They form part of three main business areas — Hurtigruten Expeditions, Norwegian Coastal Express and Hurtigruten Svalbard — which offer unique small-ship and land-based adventures from pole-to-pole.
For 130 years we have pushed boundaries on expedition travel and sailed tourists, locals and cargo around the Norwegian coastline and polar regions. We have made Norway more connected, impacting the lives of millions of people. And we continue to share knowledge with our international guests about wildlife, local communities, science and the natural world.
As a group, we are revolutionising the travel industry’s approach to sustainability through a number of vital initiatives to protect the world we explore.

Single-use plastic ban

Hurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels.

Hurtigruten Foundation

The Foundation specialises in the conservation of endangered species, fighting against marine and plastic pollution.

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