Pakistan Job Openings
British American Tobacco
Capability Development Specialist
Lahore
CONTRACT
November 1, 2024
BAT is evolving at pace into a global multi-category business. We are on a mission to decrease the health impact of our industry.
To achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey!
FUNCTION: DBS Marketing
SUB-FUNCTION: Customer
LOCATION: Lahore, Pakistan
ROLE POSITIONING AND OBJECTIVES
Works under the supervision of managers and executives in organizations. Goal being, to acquire all essential knowledge to become a future manager. Work closely with senior personnel, learning techniques and gaining the knowledge required to run the function/department smoothly.
WHAT YOU WILL BE ACCOUNTABLE FOR
ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE
KEY SUCCESS FACTORS
We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.
Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.
We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).
Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.
If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.
To achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey!
BAT GLOBAL BUSINESS SOLUTIONS PAKISTAN IS LOOKING FOR CAPABILITY DEVELOPMENT SPECIALIST
JOB TITLE: Capability Development Specialist
FUNCTION: DBS Marketing
SUB-FUNCTION: Customer
LOCATION: Lahore, Pakistan
ROLE POSITIONING AND OBJECTIVES
Works under the supervision of managers and executives in organizations. Goal being, to acquire all essential knowledge to become a future manager. Work closely with senior personnel, learning techniques and gaining the knowledge required to run the function/department smoothly.
WHAT YOU WILL BE ACCOUNTABLE FOR
- Completing all assigned tasks and assisting with day-to-day operations. (e.g. Developing Training Program, CC agent replacement, etc.)
- Understand each function under department (e.g. Trade Capability, Customer & Consumer, TM&D Exec.)
- Provide administrative support (e.g. data entry)
- Get familiar with personnel duties.
- Participate in company’s strategic planning. (Where directed by line)
- Help managers in writing reports, analysing data etc.
- Research ways to increase effectiveness and efficiency.
- Create and give presentations.
- Participating in meetings, workshops, and other learning opportunities.
- Observe and learn from experienced team members.
- Gain knowledge of company policies, protocols, and processes.
- Taking detailed notes and liaising with Managers, Supervisors, and other senior staff.
- Fulfil any requirements and meet goals set out as per KPIs.
- Follow all company regulations, and health and safety codes.
- Prepare documents and update records.
ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE
- Knowledge of planning process and skills development in Customer & Consumer, TM&D, Trade Capability.
- Effective communication and presentation skills.
- People oriented, influences others.
- Excellent analytical skills and excel knowledge.
- Skills and experience in creating and using dashboards and generating reports.
- Good to have knowledge of sales operation, administration, reporting, call centre working, service delivery, project management & training & development.
- Minimum 2 years’ experience in marketing/ service deliver.
- People management Skills.
- Experience with use of analytical & planning tools.
- Analytical mentality and critical thinking.
- Excellent communication and interpersonal skills.
- Excellent ability in MS Office Application - Outlook, Excel, Word, Power Point.
- Proficient in Learning Development System and Content Development Tool such as Canva or Adobe.
- Relationship management (internal & external)
KEY SUCCESS FACTORS
- High level of data integrity and situational awareness.
- Fully involved and aware of day-to-day operation within customer tower.
- Focused on supporting the partners with operational work needs.
- Proactive in seeking new ways for planning process to improve operations & workflow.
- Providing actionable insights for creation, development, and tracking functions & department.
- Commitment to trade team and personal development
What we offer you?
WHY JOIN BAT?
- We offer a market leading annual performance bonus (subject to eligibility)
- Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
- Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
- You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
- We prioritise continuous improvement within a transformative environment, preparing for ongoing changes
We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.
Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.
We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).
Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.
If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.
We regret to inform you that this job opportunity is no longer available as it has expired
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