At Eco Grants UK Ltd, we are dedicated to promoting sustainability and energy efficiency in residential properties across the country. As a leading provider of eco-friendly solutions, we specialize in offering retrofitting solutions to homeowners for energy-efficient upgrades. Our mission is to create a greener future by reducing carbon emissions and improving energy efficiency in homes.
We are seeking a detail-oriented Customer Service/Call Center Agents within our Rawalpindi-Pakistan Office, Monday to Saturday from 2:00 PM to 11:00 PM. The successful candidate will play a pivotal role in ensuring the smooth and efficient work process for various projects.
This role is Office based.
Customer service and administrative roles are at the core of our business. You will be a valued member of a team providing support through a variety of communications, accurate recording of data and various tasks that impact on our services, taking inbound and outbound calls from our teams and customers. Creating an exceptional experience for customers, whilst building trusting relationships and handling queries with confidence.
What we would like you to bring to the role
· Attention to detail and strong desire to learn
· Strong English communication and empathy skills with the ability to use a range of communication styles to provide a personal touch
· The ability to work as part of a team as well as independently
· Guide prospective customers through the application process, addressing any concerns or questions they may have
· Positive attitude and solution focused
· Consistently meet or exceed individual and team performance targets and KPIs.
· A genuine passion for helping customer and providing excellent customer service.
· Ability to engage with customers over the phone in a clear, friendly, and professional manner.
· Ability to collaborate effectively with colleagues and contribute to a positive team environment.
· Ability to use Microsoft Office
Requirements and skills

• Minium 5 years for relevant work experience
• Proven Call Centre & Customer Complaint/query handling experience,
• Experience with MS Office and data programs
• Familiarity with administrative duties
• Excellent knowledge of correct English, spelling, grammar and punctuation
• Attention to detail
• Confidentiality
• Organization skills, with an ability to stay focused on assigned tasks
• Master in business communication Or Master in English or any relevant displincy;

Job Type: Full-time
Pay: Rs45,000.00 - Rs55,000.00 per month
Application Deadline: 15/11/2024