About the Role
We are seeking a dedicated Healthcare Provider Support Representative to assist medical professionals using our services/platform. In this role, you will be the primary point of contact for healthcare providers, ensuring they receive exceptional support for their practice-related inquiries and technical needs.
Key Responsibilities

• Provide first-line support to healthcare providers via phone, email, and chat
• Assist medical professionals with platform navigation, billing queries, and technical issues
• Handle sensitive healthcare data in compliance with HIPAA regulations
• Document all provider interactions accurately in our HIPAA-compliant ticketing system
• Escalate complex technical or compliance issues to appropriate specialized teams
• Guide providers through software updates and new feature implementations
• Assist with insurance verification and claims processing inquiries
• Support providers with patient scheduling system operations
• Maintain up-to-date knowledge of healthcare regulations and compliance requirements
• Participate in regular training sessions on healthcare privacy and security

Requirements/Essential Qualifications

• 12 Grade school diploma or equivalent
• Minimum 2 years of customer service experience with US-based healthcare companies
• Strong understanding of US healthcare systems and medical terminology
• Experience with healthcare practice management software
• Native or near-native English proficiency with American English fluency
• Excellent verbal and written communication skills
• Strong problem-solving abilities with attention to detail
• Proficiency in MS Office and healthcare-specific software
• Ability to work in US time zones
• Basic typing speed of 40+ WPM

Preferred Qualifications

• Associate's degree or higher in Healthcare Administration or related field
• Experience with major EHR/EMR systems
• Knowledge of medical billing and coding
• Experience with healthcare CRM systems
• Previous experience in medical office administration
• Understanding of insurance verification processes
• Familiarity with telehealth platforms
• Multilingual capabilities (Spanish preferred)

Skills & Competencies

• Strong healthcare privacy and compliance awareness
• Active listening and empathy
• Time management and multitasking
• Problem-solving in healthcare context
• Team collaboration
• Process compliance
• Technical troubleshooting
• Cultural competency in healthcare environments
• Medical terminology proficiency
• Insurance and billing knowledge

Working Conditions

• Full-time position
• May require flexible scheduling to accommodate provider availability
• Extended periods of computer use
• Fast-paced healthcare support environment
• Schedule aligned with US medical practice hours

Benefits

• Competitive base salary
• Professional development opportunities
• Performance-based bonuses

Growth Opportunities

• Customer Support Representative
• Team Lead
• Provider Relations Specialist
• Healthcare Solutions Trainer
• Implementation Specialist
• Client Success Manager

Security Requirements

• Must sign HIPAA compliance agreement
• Must complete annual HIPAA training
• Ability to maintain strict confidentiality

Company Culture
We pride ourselves on creating a supportive, inclusive workplace where every team member contributes to improving healthcare delivery. Our support team is dedicated to excellence in healthcare provider service and maintaining the highest standards of compliance and professionalism.
We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Job Type: Full-time
Pay: Rs50,000.00 - Rs150,000.00 per month
Ability to commute/relocate:

• Rawalpindi: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Must be able to work in US time zones, ie 8 PM to 5 AM Pakistan time.

Experience:

• Call center: 2 years (Required)

Application Deadline: 07/11/2024
Expected Start Date: 11/11/2024