Pakistan Job Openings
METRO Pakistan
Department Manager - Customer Care
Lahore
FULL TIME
October 15, 2024
METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad.
METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro.
Job Description
- Manage and organize the Picking and invoicing to be made of customers/client in right quantity and specification
- Being thoroughly informed with orders, stock availability, lead a hands-on and timely efficient punching along with smooth customer service
- Smooth alignment and relationship with Operations, Store management, HO, Buyers and Field Sales
- To ensure timely price changes and order execution till the end control.
- To update the KPIs on daily basis
- To handle and coordinate customer complaints regarding stocks and punching
- To acquire customer feedback on periodical basis.
- Addressing customer complaints to understand customers’ needs and expectations, and to propose solutions.
- Perform analysis of best customers to know them, understand their needs and propose solutions.
- Communication with DM’s , FM’s , MSF to provide them information of customers and suppliers, and to solve specific issues and to provide the feedback if any, etc.
- Meeting with Customer Manager on weekly bases to exchange information about customers and define actions to satisfy their needs.
- Review and approve all the operational activities of team members.
- Keep motivation level high among all team members to bring the best out of them.
Qualifications
Bachelors/Intermediate with 6-8 years experience
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