Pakistan Job Openings
Hul Hub Pvt Ltd
Desktop Support Engineer
Karāchi
FULL TIME
November 5, 2024
- 1st /2nd Level support of internal customers for all IT related issues.
- Detailed tracking of each customer's service needs in JIRA based ticketing system.
- Follow-up with customers to ensure that all issues/needs have been resolved/met.
- Timely and accurate feedback of issues to customers and management to maintain the SLA of IT.
- Proactive monitoring and timely issue resolution of production systems.
- Proper escalation of issues to management and vendors according to established guidelines and policies.
- Help create technical documentation and manuals
- Bachelor’s degree in computer science or information technology.
- 2 to 3 years work experience in network
- Proven work experience as a Desktop Support Engineer, or similar role
- Configuration of Cisco/Avaya/IP based Phones.
- Ability to acquire and maintain a working knowledge of a wide range of applications and systems. (Windows/Servers/MAC).
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Knowledge of network security practices and anti-virus programs
- Ability to perform remote troubleshooting and provide clear instructions
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude
- Willingness to work in the rotational shifts
- Market competitive salary package
- Career growth opportunities
- Health care benefits
- Provident Fund & EOBI
- Subsidized transport facility (subject to availability)
Karachi, Sindh - Pakistan
Job Type: Full-time
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