Job Title: Customer Service Representative
Company: Optimum Tech
Location: Faisalabad, Punjab, Pakistan
Employment Type: Full-Time
About Us:
Optimum Tech is a leading technology solutions provider, offering innovative products and services tailored to meet the evolving needs of businesses. We are committed to delivering exceptional customer experiences and fostering a dynamic, growth-oriented workplace.
Job Description:
We are looking for a dedicated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, providing support and resolving inquiries in a professional and timely manner. If you are passionate about helping others and thrive in a fast-paced environment, we want to hear from you!
Key Responsibilities:
- Handle inbound and outbound customer inquiries via phone, email, and chat.
- Provide accurate information about products and services.
- Resolve customer issues efficiently and with empathy.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with the team to improve customer support processes.
- Achieve monthly performance targets for response times and customer satisfaction.
Qualifications:
- Excellent communication and interpersonal skills.
- Ability to multitask and manage time effectively.
- Strong problem-solving skills and attention to detail.
- Previous experience in customer service or a related field is preferred.
- Proficiency in using CRM software and basic computer applications.
- A positive attitude and willingness to learn.
What We Offer:
- Competitive salary
- Professional growth opportunities
Job Type: Full-time
Pay: Rs50,000.00 per month