Pakistan Job Openings
Xclusive Trading, Inc.
Live Support Specialist
Karāchi
FULL TIME
August 19, 2024
Office Location: PECHS, BLOCK 6
Working Hours: 10 AM to 7PM CST (8PM to 5AM Pakistan time), 6 days a week
Main Accountabilities:
- Process inbound calls to the point of resolution including customer inquiries, complaints, requests for technical support, and customer account information
- Update and maintain necessary documents
- Process inbound emails to the point of resolution
- Quickly troubleshoot hardware and software issues; ability to troubleshoot issues remotely
- Provide escalation assistance to our customers and partners regarding issues related to our services
- Adapt and effectively utilize various internal computer applications.
- Successful candidates will possess the skills necessary to take ownership of problems and see them through to conclusion, providing our clients with quality customer service every step of the way.
Required Skills & Qualification:
- Strong analytical skills to identify and troubleshoot technical issues
- Strong command on MS-Excel
- Excellent technical support and customer service experience
- Effective communication skills to convey concise and clear information to clients and stakeholders
- Out-of-the-box thinker who is willing to contribute ideas for process improvement when it comes to Technical Support and Deployment.
- Bachelor's degree or equivalent qualifications in a relevant field
- Can manage rotational shifts.
Job Type: Full-time
Pay: Rs60,000.00 - Rs70,000.00 per month
Experience:
- customer support: 2 years (Required)
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