Job Title: Customer Care Representative (Female)
Location: Arfa Tower
Job Type: Full-Time/Part-Time
Job Summary:
We are seeking a dedicated and empathetic Customer Care Representative to join our team. As a Customer Care Representative, you will be the first point of contact for our customers, providing exceptional service and support. Your role will involve addressing inquiries, resolving issues, and ensuring a positive customer experience. We are looking for a candidate who is passionate about helping others and can communicate effectively in a fast-paced environment.
Key Responsibilities:

• Customer Interaction: Respond to customer inquiries via phone, email, chat, or in-person with a friendly and professional demeanor.
• Issue Resolution: Identify customer needs and provide solutions to resolve their concerns or escalate issues to the appropriate department.
• Product Knowledge: Maintain a thorough understanding of our products and services to assist customers effectively.
• Documentation: Accurately record customer interactions and transactions in the company's CRM system.
• Feedback: Collect and communicate customer feedback to help improve products, services, and customer satisfaction.
• Team Collaboration: Work closely with team members and other departments to ensure seamless customer service.

Qualifications:

• Education: High school diploma or equivalent; a bachelor's degree is a plus.
• Experience: Previous experience in customer service or a related field is preferred.
• Communication Skills: Excellent verbal and written communication skills.
• Problem-Solving: Strong ability to think critically and solve problems efficiently.
• Empathy: Ability to understand and empathize with customers' needs.
• Technical Skills: Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
• Multitasking: Ability to handle multiple customer interactions simultaneously in a fast-paced environment.

Personal Attributes:

• Professionalism: Maintain a professional appearance and demeanor.
• Patience: Ability to remain calm and patient when dealing with challenging situations.
• Positive Attitude: A positive and upbeat attitude that reflects the company’s values and culture.
• Adaptability: Willingness to learn and adapt to new processes and technologies.

Benefits:

• Competitive salary and performance-based incentives.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Ongoing training and professional development opportunities.
• A supportive and inclusive work environment.

Job Type: Full-time
Pay: Rs25,000.00 - Rs35,000.00 per month