We are searching for a polite, professional Call Center Representative that will be the liaison between our practice and its current and potential patients. To be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. Being able to accept ownership for effectively solving customer concerns and inquiries, while maintaining a positive rapport and customer satisfaction at the core of every decision and behavior.
Dental Call Center Representative Responsibilities:

• This position is responsible for answering, screening and directing incoming and outgoing telephone calls or other communications using a call management system.
• Respond to high volume inbound and outbound calls while compassionately handling questions/concerns pertaining to dental appointments, or payments.
• Engage in active listening with callers, confirming or clarifying information to understand the reason for customer’s call.
• Responds quickly and courteously to basic inquiries, or refers inquires to appropriate department or personnel.
• Building lasting and sustainable relationships with internal and external customers based on professionalism, reliability and integrity.
• Accurately and legibly documents within client records.
• Initiates and responds to faxes, emails and voicemails.
• Performs basic account activities.
• Follows up on customer and client inquiries.
• Adhering to all company policies and procedures.

Qualifications:

• High school diploma or equivalent.
• More education or experience may be preferred.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Proficiency with computers and strong typing skills.
• Strong time management and decision-making skills.
• Adaptability and accountability.

Job Type: Full-time
Expected hours: 35 – 40 per week
Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Aside from English, what other language are you fluent in?

Experience:

• Medical/Dental office: 1 year (Preferred)

Ability to Relocate:

• Panama City, FL 32401: Relocate before starting work (Required)

Work Location: In person