Panama Job Openings

Millicom

L2 Infrastructure Support Specialist

FULL TIME

August 26, 2024

Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you!

We believe in innovation, we adapt and are agents of change. Our customers are at the center of everything we do.

Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas.

This is your opportunity, come and be part of Sangre Tigo!

L2 Infrastructure Support Specialist

RESPONSABILITIES

AWS Experience: Extensive knowledge and experience working with AWS services, including EC2, S3, RDS, Lambda, API Gateway, VPC, IAM, Cloud Formation, Elasti Cache, among others.
Infrastructure as Code (Ia C): Experience using tools like Terraform or AWS Cloud Formation to define and manage infrastructure as code, enabling the automated creation and configuration of resources in AWS.
Automation and CI/CD: Experience automating processes using tools like Jenkins, Ansible, and Git Lab. Ability to design, implement and maintain CI/CD pipelines for continuous delivery of applications and services.
Shell scripting: Strong scripting knowledge in shell (e.g., Bash) for task automation and command-line handling.
Containers and Orchestration: Experience using Docker, Fargate and/or Kubernetes for container deployment and management.
K8s: Longhorn or similar (persistent volume), Cilium or similar (Networking), Velero or similar (Backups), Argo CD, Harbor
Databases: Experience with AWS RDS (My SQL, Postgre SQL, Aurora), Maria DB
Code Build and AWS CLI: Knowledge of AWS Code Build for automated application building and testing, and experience using AWS CLI for interaction and management of AWS services from the command line.
Nginx: Experience in configuring and managing Nginx web servers for routing and load balancing.
High Availability Architectures: Ability to design and implement resilient and high availability architectures using AWS services such as Auto Scaling Groups, Load Balancers, Amazon RDS Multi-AZ, Amazon S3 Cross-Region Replication, etc.
Disaster Recovery and Migrations: Experience in planning and executing disaster recovery strategies and application/service migrations in AWS environments.
Task Tracking and Code Control Tools: Experience using tools like Jira for task and project tracking, and Git Lab for code repository management and CI/CD automation.
Operating System: Linux (Amazon Linux, Ubuntu, Red hat), Windows
Logging and Alerting: ELK Stack, Grafana, Prometheus, AWS Cloud Watch
Availability to cover on-call shifts for one week per month (in case of any failures, attending to the eventualities).
Configuration management with Ansible, playbook creation

QUALIFICATION AND TRAINING REQUIREMENTS

Bachelor's Degree/Engineering in Computer Science, Systems, or related IT fields.
5+ years of experience in supporting IT solutions for Telco or IT
Certifications such as ITIL Foundation, Comp TIA (Security+, Network+, etc.), AWS Solutions Architect, Certified Kubernetes Administrator (CKA)
Experience with virtualization and containerization (e.g., VMware, Virtual Box, AWS, Kubernetes)
Configuration management with Ansible and The Foreman
Operating system hardening (Hardening, Antivirus, SIEM, etc.)
Linux operating system administration
Administration of Linux/Unix (Redhat, Suse, Debian, Ubuntu, Centos) and Windows operating systems
Strong scripting skills (e.g., shell, Python)
Solid networking knowledge (OSI layers, TCP/IP)
Backup management
Fluent English

COMPETENCIES

Teamwork
Innovation
Problem-solving
Assertive communication

We are a leading multinational company of mobile services, internet and cable television that is present in Latin America and we are the leading telecommunications company in Panama. In Latin America, Tigo has been recognized for several years in the "Great Place to Work" ranking as an excellent company to work for. Our people are our most precious asset. Tigo Panama directly employs more than 2,500 people nationwide and offers internal growth opportunities to its staff. We have a firm purpose that moves us and unites all of us who work in the company: "To build the largest digital network to connect Panamanians by developing the communities we serve and improving their quality of life." Sangre Tigo runs through our veins, we are proud of our company and its history, we are innovative, we are passionate, we live to improve our communities and our clients are at the center of everything we do. We invite you to be part of our Tigo family!

Millicom | Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.

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